How To Fix CRM_TOOL020 - Item category &1 only permitted for tools

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TOOL - Tool Management

• Message number: 020

• Message text: Item category &1 only permitted for tools

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TOOL020 - Item category &1 only permitted for tools ?

  The SAP error message CRM_TOOL020 indicates that the item category specified (represented by &1) is only permitted for tools in the SAP CRM (Customer Relationship Management) system. This error typically arises when there is an attempt to use a specific item category that is not applicable to the current context or document type being processed.
  Cause:
  
  Incorrect Item Category: The item category being used is not valid for the type of transaction or document you are trying to create or modify.
  Configuration Issues: The item category may be configured in a way that restricts its use to specific scenarios, such as only for tool-related transactions.
  Document Type Mismatch: The document type you are working with may not support the item category in question.
  
  Solution:
  
  
  Check Item Category Configuration:
  
  Go to the configuration settings for item categories in SAP CRM. You can do this by navigating to the relevant customizing transaction (e.g., SPRO).
  Verify that the item category is correctly configured and is intended for the type of transaction you are working with.
  
  
  
  Use a Valid Item Category:
  
  If the item category you are trying to use is not appropriate for your transaction, consider using a different item category that is valid for the document type you are working with.
  
  
  
  Review Document Type Settings:
  
  Ensure that the document type you are using allows for the item category in question. You may need to adjust the settings or use a different document type that supports the desired item category.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to item categories and their permitted uses to ensure you are following the correct procedures.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue through configuration or by changing the item category, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Item Categories in SAP CRM: Item categories define the characteristics of items in sales documents, service orders, etc. They determine how items behave in terms of pricing, availability, and other attributes.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders, and SPRO for accessing the configuration settings.
  SAP Notes: Check for any SAP Notes related to the error message CRM_TOOL020, as they may provide additional insights or patches that address known issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.