How To Fix CRM_TOOL019 - Define a business transaction type

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TOOL - Tool Management

• Message number: 019

• Message text: Define a business transaction type

What causes this issue?

You have not defined a business transaction type for service processes
that are created using the Tool Manager.

System Response

The service process cannot be saved.

How to fix this error?

Contact system administration.

Procedure for System Administrators

Carry out the IMG activity <DS:SIMG.CRM_TOOL_SRV_ART>Define Transaction
Type for Tool Manager.</>

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TOOL019 - Define a business transaction type ?

  The SAP error message CRM_TOOL019, which states "Define a business transaction type," typically occurs in the SAP Customer Relationship Management (CRM) module when a business transaction type has not been defined for a specific process or scenario. This error can arise in various contexts, such as when trying to create or process a business transaction (like a sales order, service request, etc.) without the necessary configuration.
  Cause:
  
  Missing Configuration: The most common cause of this error is that the required business transaction type has not been defined in the system.
  Incorrect Settings: There may be incorrect or incomplete settings in the configuration of the business transaction types.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access or define business transaction types.
  
  Solution:
  To resolve the CRM_TOOL019 error, follow these steps:
  
  
  Define Business Transaction Type:
  
  Go to the SAP Easy Access screen.
  Navigate to the following path: SPRO -> SAP Reference IMG -> Customer Relationship Management -> Master Data -> Business Transactions -> Define Business Transaction Types.
  Here, you can create a new business transaction type or modify an existing one. Ensure that all necessary fields are filled out correctly.
  
  
  
  Check Existing Configurations:
  
  Review the existing business transaction types to ensure that they are correctly configured and active.
  Make sure that the transaction type you are trying to use is included in the relevant configuration settings.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to create or modify business transaction types. This can be checked with your SAP security team.
  
  
  
  Transport Requests:
  
  If you are working in a development environment, ensure that any changes made to business transaction types are included in a transport request and moved to the appropriate environment (e.g., quality or production).
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for detailed guidance on defining business transaction types and their implications in your specific CRM scenario.
  
  
  
  Related Information:
  
  Transaction Codes: You may find it useful to familiarize yourself with transaction codes related to CRM configuration, such as CRMD_ORDER for managing orders or CRMD_ORDERADM_H for accessing order administration.
  SAP Notes: Check SAP Notes for any known issues or additional guidance related to the CRM_TOOL019 error.
  Community Forums: Engage with SAP community forums or support channels for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to resolve the CRM_TOOL019 error and successfully define the necessary business transaction type in your SAP CRM system.