How To Fix CRM_TOOL019 - Define a business transaction type

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TOOL - Tool Management

• Message number: 019

• Message text: Define a business transaction type

What causes this issue?

You have not defined a business transaction type for service processes
that are created using the Tool Manager.

System Response

The service process cannot be saved.

How to fix this error?

Contact system administration.

Procedure for System Administrators

Carry out the IMG activity <DS:SIMG.CRM_TOOL_SRV_ART>Define Transaction
Type for Tool Manager.</>

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TOOL019 - Define a business transaction type ?

  The SAP error message CRM_TOOL019, which states "Define a business transaction type," typically occurs in the SAP Customer Relationship Management (CRM) module when a business transaction type has not been defined for a specific process or scenario. This error can arise in various contexts, such as when trying to create or process a business transaction (like a sales order, service request, etc.) without the necessary configuration.
  
  Cause:
  
  Missing Configuration: The most common cause of this error is that the required business transaction type has not been defined in the system.
  Incorrect Settings: There may be incorrect or incomplete settings in the configuration of the business transaction types.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access or define business transaction types.
  
  
  Solution:
  To resolve the CRM_TOOL019 error, follow these steps:
  
  
  Define Business Transaction Type:
  
  Go to the SAP Easy Access screen.
  Navigate to the following path: SPRO -> SAP Reference IMG -> Customer Relationship Management