How To Fix CRM_TOOL010 - Material reservations &1 and &2 were created in logistics

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TOOL - Tool Management

• Message number: 010

• Message text: Material reservations &1 and &2 were created in logistics

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TOOL010 - Material reservations &1 and &2 were created in logistics ?

  The SAP error message CRM_TOOL010 indicates that material reservations have been created in logistics for the specified materials. This message typically arises in the context of SAP Customer Relationship Management (CRM) when there is an attempt to process or manage materials that have already been reserved for other purposes in the logistics module.
  Cause:
  
  Material Reservations: The error occurs when there are existing reservations for the materials in question. This can happen if the materials are already allocated for other orders or processes in the logistics system.
  Concurrency Issues: If multiple users or processes are trying to reserve the same materials simultaneously, it can lead to conflicts and this error message.
  Configuration Issues: There may be configuration settings in the system that are causing the reservations to be created in a way that conflicts with the CRM processes.
  
  Solution:
  
  Check Existing Reservations: Review the existing material reservations in the logistics module. You can use transaction codes like MB21 (Create Reservation) or MB22 (Change Reservation) to check for any active reservations for the materials in question.
  Release or Adjust Reservations: If the reservations are no longer needed, consider releasing them or adjusting the quantities to free up the materials for the CRM process.
  Review User Actions: Ensure that users are not trying to reserve the same materials simultaneously. Implementing proper user training and guidelines can help mitigate this issue.
  System Configuration: If the issue persists, review the configuration settings in both the CRM and logistics modules to ensure they are aligned and that there are no conflicting settings.
  Consult Documentation: Refer to SAP documentation or notes related to CRM_TOOL010 for any specific guidance or patches that may address this issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  MB21: Create Reservation
  MB22: Change Reservation
  MB23: Display Reservation
  
  
  SAP Notes: Check for any SAP Notes that may provide additional insights or solutions related to this error message.
  User Roles and Authorizations: Ensure that users have the appropriate roles and authorizations to create or manage material reservations in both CRM and logistics.
  
  If the problem continues after following these steps, it may be beneficial to engage with your SAP support team or consult with an SAP expert for further assistance.