How To Fix CRM_TL036 - No active split target groups are available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TL - Messages for Target Groups

• Message number: 036

• Message text: No active split target groups are available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TL036 - No active split target groups are available ?

  The SAP error message CRM_TL036: No active split target groups are available typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to find any active target groups for a specific transaction or process. This can happen in various scenarios, such as when trying to create or manage marketing campaigns, sales orders, or other CRM-related activities that require target group segmentation.
  Causes:
  
  No Active Target Groups: There are no target groups defined or activated in the system for the specific criteria you are trying to use.
  Incorrect Selection Criteria: The selection criteria used to find target groups may not match any existing groups.
  Target Group Status: The target groups that exist may not be active or may have been deactivated.
  Authorization Issues: The user may not have the necessary authorizations to view or access the target groups.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the target groups from being recognized.
  
  Solutions:
  
  
  Check Target Groups: 
  
  Navigate to the target group management area in SAP CRM and verify that there are active target groups available.
  Ensure that the target groups are correctly defined and activated.
  
  
  
  Review Selection Criteria: 
  
  Check the selection criteria you are using to find target groups. Make sure they are correctly set and relevant to the existing target groups.
  
  
  
  Activate Target Groups: 
  
  If you find that target groups exist but are inactive, activate them in the system.
  
  
  
  User Authorizations: 
  
  Ensure that the user has the necessary authorizations to access and view the target groups. This may involve checking roles and permissions in the user profile.
  
  
  
  Consult Configuration: 
  
  If the issue persists, consult with your SAP Basis or CRM configuration team to ensure that the system is properly configured to recognize and utilize target groups.
  
  
  
  Check for Updates: 
  
  Ensure that your SAP system is up to date with the latest patches and updates, as there may be bug fixes related to target group functionality.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I for managing orders and target groups.
  Documentation: Refer to SAP Help documentation for CRM target group management for detailed guidance on creating and managing target groups.
  SAP Notes: Check SAP Notes for any known issues or fixes related to the CRM_TL036 error message.
  
  If the problem continues after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.