How To Fix CRM_TL004 - Percentage totals do not equal 100

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TL - Messages for Target Groups

• Message number: 004

• Message text: Percentage totals do not equal 100

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TL004 - Percentage totals do not equal 100 ?

  The SAP error message CRM_TL004: Percentage totals do not equal 100 typically occurs in the context of CRM (Customer Relationship Management) when you are trying to enter or save data that involves percentage values, such as in a marketing campaign, sales order, or other related transactions. This error indicates that the sum of the percentage values you have entered does not equal 100%, which is a requirement for the system to process the data correctly.
  Cause:
  
  Incorrect Percentage Values: The most common cause is that the individual percentage values you have entered do not add up to 100%. For example, if you have entered values like 30%, 40%, and 20%, the total is 90%, which will trigger this error.
  Missing Values: If you have left out a percentage value that should be included in the total, it can also lead to this error.
  Data Entry Errors: Typographical errors or incorrect data entry can lead to incorrect totals.
  Configuration Issues: In some cases, the configuration of the CRM system may not be set up correctly to handle percentage calculations.
  
  Solution:
  
  Check Percentage Values: Review all the percentage values you have entered and ensure that they add up to exactly 100%. Adjust the values as necessary.
  Add Missing Values: If you have omitted any percentage values that should be included, add them to ensure the total reaches 100%.
  Recalculate: If you are using calculated fields or formulas, ensure that they are set up correctly and recalculate the totals.
  Validation: Implement validation checks in your data entry process to prevent this error from occurring in the future.
  Consult Documentation: If you are unsure about the required percentages or how they should be structured, consult the relevant SAP documentation or user guides for guidance.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. Sometimes, there may be specific fixes or updates provided by SAP.
  User Forums: Engage with SAP user forums or communities where other users may have encountered and resolved similar issues.
  Training: If this error occurs frequently, consider providing training for users on how to correctly enter percentage values in the system.
  
  By following these steps, you should be able to resolve the CRM_TL004 error and ensure that your percentage totals are correctly calculated and validated.