How To Fix CRM_TI_INTEG_PRODUCT009 - CRM interface only works in compatibility mode for material.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TI_INTEG_PRODUCT - Download of Product/Classification Data to CRM

• Message number: 009

• Message text: CRM interface only works in compatibility mode for material.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TI_INTEG_PRODUCT009 - CRM interface only works in compatibility mode for material. ?

  The SAP error message CRM_TI_INTEG_PRODUCT009 indicates that the CRM interface is only functioning in compatibility mode for materials. This typically arises when there are issues with the integration between SAP CRM and SAP ERP (or other systems) regarding product data.
  Cause:
  
  Incompatibility of Product Data: The product data in the CRM system may not be compatible with the data structure or requirements of the ERP system.
  Missing Configuration: There may be missing or incorrect configuration settings in the CRM or ERP system that prevent the interface from operating in standard mode.
  Data Synchronization Issues: There could be issues with the synchronization of product data between the systems, leading to discrepancies.
  Legacy System Usage: If the system is using older versions or legacy configurations, it may default to compatibility mode.
  
  Solution:
  
  
  Check Configuration Settings: Review the configuration settings in both the CRM and ERP systems to ensure they are correctly set up for integration. This includes checking the settings for product master data and ensuring that the necessary integration settings are activated.
  
  
  Data Consistency Check: Perform a consistency check on the product data in both systems. Ensure that all required fields are populated and that the data adheres to the expected formats.
  
  
  Update Product Data: If there are discrepancies in the product data, update the product master data in the ERP system to ensure it is compatible with the CRM system.
  
  
  Review Compatibility Mode Settings: If the system is operating in compatibility mode, review the settings that dictate this behavior. You may need to adjust these settings to allow for standard operation.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error message. There may be known issues or updates that can resolve the problem.
  
  
  Testing: After making changes, conduct thorough testing to ensure that the CRM interface is functioning correctly and that the error message no longer appears.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and ERP integration for detailed guidelines on configuration and troubleshooting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to enable the CRM interface to function in standard mode.