How To Fix CRM_TC_PREPAYMENT138 - No notification text found for creating customer notification

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TC_PREPAYMENT - TC: Prepayment data messages

• Message number: 138

• Message text: No notification text found for creating customer notification

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TC_PREPAYMENT138 - No notification text found for creating customer notification ?

  The SAP error message CRM_TC_PREPAYMENT138 indicates that there is no notification text found for creating a customer notification in the context of prepayment processing in SAP CRM. This error typically arises when the system attempts to generate a notification for a customer-related transaction, but it cannot find the necessary text or template to do so.
  Causes:
  
  Missing Notification Text: The most common cause is that the notification text for the specific transaction type or scenario has not been defined in the system.
  Configuration Issues: There may be issues in the configuration settings related to customer notifications or the specific transaction type.
  Language Settings: The notification text may not be available in the language that the user is working with.
  Custom Development: If there are custom developments or enhancements in the system, they might not be correctly configured to handle notifications.
  
  Solutions:
  
  
  Define Notification Text:
  
  Go to the transaction code SO10 (Text Management) to create or maintain the notification text.
  Ensure that the text is created for the relevant object and in the correct language.
  
  
  
  Check Configuration:
  
  Review the configuration settings for customer notifications in the SAP CRM system. This can typically be found in the customizing settings under Customer Relationship Management > Basic Functions > Notifications.
  Ensure that the relevant notification types are properly configured.
  
  
  
  Language Settings:
  
  Verify that the notification text exists in the language you are using. If not, create the text in the required language.
  
  
  
  Review Custom Code:
  
  If there are any custom developments related to notifications, review the code to ensure it is correctly handling the retrieval of notification texts.
  
  
  
  Testing:
  
  After making changes, test the process again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SO10 for text management and SPRO for configuration settings.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide additional guidance.
  Documentation: Review SAP documentation related to CRM notifications and prepayment processing for further insights.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for more specialized assistance.