How To Fix CRM_TC_PREPAYMENT113 - CVV check failed for credit card

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TC_PREPAYMENT - TC: Prepayment data messages

• Message number: 113

• Message text: CVV check failed for credit card

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TC_PREPAYMENT113 - CVV check failed for credit card ?

  The SAP error message "CRM_TC_PREPAYMENT113 CVV check failed for credit card" typically indicates that there is an issue with the Card Verification Value (CVV) provided during a credit card transaction. This error is related to the payment processing functionality within SAP Customer Relationship Management (CRM) and can occur in various scenarios, such as when processing prepayments or during the checkout process.
  Cause:
  
  Incorrect CVV: The most common cause is that the CVV code entered does not match the one associated with the credit card being used. This could be due to a typographical error or the customer providing an incorrect CVV.
  Expired Card: If the credit card has expired, the CVV check may fail.
  Payment Gateway Issues: There may be issues with the payment gateway or processor that is validating the CVV.
  Configuration Issues: Incorrect configuration settings in the SAP system or the payment processing module can lead to this error.
  Fraud Prevention Measures: Some payment processors have strict fraud prevention measures that may reject transactions based on certain criteria.
  
  Solution:
  
  Verify CVV: Ensure that the customer is entering the correct CVV code. It is a three-digit number on the back of Visa and MasterCard, and a four-digit number on the front of American Express cards.
  Check Card Validity: Confirm that the credit card is valid and not expired.
  Review Payment Gateway Settings: Check the configuration settings for the payment gateway in SAP to ensure they are set up correctly.
  Test with Different Cards: If possible, test the transaction with different credit cards to see if the issue persists.
  Contact Payment Processor: If the issue continues, contact the payment processor to check if there are any issues on their end or if they have additional fraud prevention measures that may be affecting the transaction.
  Review Logs: Check the SAP application logs for any additional error messages or details that may provide more context about the failure.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to credit card processing and CVV checks.
  Documentation: Review the SAP documentation for the payment processing module to ensure that all configurations are correct.
  User Training: Ensure that users handling transactions are trained on how to correctly enter credit card information, including the CVV.
  
  If the problem persists after trying the above solutions, it may be beneficial to engage with SAP support or a technical consultant who specializes in SAP CRM and payment processing.