How To Fix CRM_TC_CONTRACT202 - Finish or cancel running process before ending interaction

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TC_CONTRACT - TC: Contract

• Message number: 202

• Message text: Finish or cancel running process before ending interaction

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TC_CONTRACT202 - Finish or cancel running process before ending interaction ?

  The SAP error message CRM_TC_CONTRACT202 typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to end an interaction or transaction while there are still running processes associated with that interaction. This can happen in various scenarios, such as when a contract is being processed or when there are background jobs that have not yet completed.
  Cause:
  
  Running Processes: There are ongoing processes related to the contract or interaction that need to be completed before you can end the interaction.
  Background Jobs: There may be background jobs or workflows that are still active and need to be finished.
  Locks: The system may have locks on certain objects that prevent the interaction from being ended.
  
  Solution:
  
  
  Check Running Processes: 
  
  Use transaction codes like SM37 to check for any background jobs that are still running. Look for jobs related to the contract or interaction you are trying to end.
  If you find any jobs that are stuck or taking too long, you may need to wait for them to complete or cancel them if they are not needed.
  
  
  
  Review Workflow: 
  
  If there are workflows associated with the interaction, check their status. You can use transaction code SWI1 to monitor workflow instances.
  Ensure that all steps in the workflow have been completed.
  
  
  
  Check for Locks: 
  
  Use transaction code SM12 to check for any locks on the objects related to the interaction. If you find locks that are no longer needed, you can delete them (ensure you have the necessary authorizations).
  
  
  
  Wait and Retry: 
  
  Sometimes, simply waiting for the processes to complete is the best course of action. After a reasonable amount of time, try to end the interaction again.
  
  
  
  Consult Logs: 
  
  Check the application logs for any additional error messages or warnings that might provide more context about what is causing the issue. You can use transaction code SLG1 to view application logs.
  
  
  
  Contact Support: 
  
  If the issue persists and you are unable to resolve it, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that might address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP CRM documentation for information on managing contracts and interactions, as well as best practices for handling background processes and workflows.
  User Forums: Consider checking SAP community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.