How To Fix CRM_TAX138 - Determination of tax jurisdiction code not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TAX - CRM Tax Calculation Output

• Message number: 138

• Message text: Determination of tax jurisdiction code not possible

What causes this issue?

This error could occur in two scenarios:
1. If the RFC destination for the external tax systems (like
Vertex/Taxware) is not maintained in customizing in case an external
system is employed for jurisdiction determination.
2. If an external system is not used for determination but SAP's
internal juridiction codes are used.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

,,
1. If an external system is used for jurisdiction determination,
maintain the RFC destination for the external system in the
corresponding <DS:SIMG.CRM_TAX_EXTERNS>IMG activity</>.
2. If internal jurisdiction codes are used, check on the search help
(F4 help) to get the possible internal jurisdiction codes maintained
for the country.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TAX138 - Determination of tax jurisdiction code not possible ?

  The SAP error message CRM_TAX138 indicates that the system is unable to determine the tax jurisdiction code for a specific transaction. This can occur in various scenarios, particularly in the context of tax calculations in SAP Customer Relationship Management (CRM) or when integrating with SAP ERP systems.
  Causes of the Error
  
  
  Missing Configuration: The tax jurisdiction code may not be configured correctly in the system. This can happen if the necessary tax codes or jurisdiction codes are not set up in the system.
  
  
  Inconsistent Master Data: The master data for customers, vendors, or materials may be incomplete or inconsistent, leading to the inability to determine the correct tax jurisdiction.
  
  
  Geographical Issues: The address information for the business partner or the transaction may not be complete or accurate, which can prevent the system from determining the jurisdiction.
  
  
  Tax Calculation Settings: The settings for tax calculation in the system may not be properly defined, leading to issues in determining the jurisdiction code.
  
  
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they may interfere with the standard tax determination process.
  
  
  Solutions
  
  
  Check Configuration:
  
  Ensure that the tax jurisdiction codes are properly configured in the system. This includes checking the tax codes and jurisdiction settings in the relevant customizing transactions (e.g., SPRO).
  Verify that the tax jurisdiction codes are assigned to the relevant country and region.
  
  
  
  Review Master Data:
  
  Check the master data for the business partners involved in the transaction. Ensure that the address information is complete and accurate, including postal codes and state/province information.
  
  
  
  Validate Address Information:
  
  Make sure that the address fields in the transaction are filled out correctly. This includes checking for any missing or incorrect information that could affect jurisdiction determination.
  
  
  
  Tax Calculation Settings:
  
  Review the tax calculation settings in the system to ensure they are correctly defined. This may involve checking the tax calculation procedure and related settings.
  
  
  
  Debugging Custom Code:
  
  If there are custom developments, consider debugging the code to identify any issues that may be affecting the tax determination process.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to tax jurisdiction determination for any specific guidance or updates that may apply to your version of SAP.
  
  
  
  Related Information
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on tax jurisdiction determination.
  Transaction Codes: Familiarize yourself with transaction codes such as OB40 (for tax code determination) and SPRO (for configuration settings) to help troubleshoot the issue.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the CRM_TAX138 error and implement a solution to resolve it.