How To Fix CRM_SVY_DB343 - Interface is incompatible. Read the long text

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SVY_DB - CRM Surveys: Survey Engine

• Message number: 343

• Message text: Interface is incompatible. Read the long text

What causes this issue?

You have entered a function module with an incompatible interface as a
callback.

System Response

You cannot register this function module as a callback.

How to fix this error?

The function module must have the following interface:
Obligatory import parameters
I_APPLICATION_ID ,,type ,,,,CRM_SVY_DB_APPL_ID
I_SURVEY_ID ,,,,type ,,,,CRM_SVY_DB_SID
I_SURVEY_VERSION ,,type ,,,,CRM_SVY_DB_SVERS
I_LANGUAGE ,,,,type ,,,,LANGU
I_VALUEGUID,,,,type,,,,CRM_SVY_DB_SV_GUID
I_VALUEVERSION,,,,type,,,,CRM_SVY_DB_SV_VERS
IR_SURVEY_VALUES ,,type ref to ,,CL_CRM_SVY_VALUES
IT_SURVEY_PARAMS ,,type ,,,,CRM_SVY_API_PARAMETER_T
For callback at event PAI a further changing parameter is required:
CS_EVALUATION_INFOS type,,,,CRM_SVY_RE_TAR_OBJ
Additional obligatory importing, changing or table parameters are not
permitted.
The function module should also conform to the naming convention
CRM_SVY_...._PBO or CRM_SVY_..._PAI.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SVY_DB343 - Interface is incompatible. Read the long text ?

  The SAP error message CRM_SVY_DB343, which indicates that "Interface is incompatible," typically arises in the context of SAP Customer Relationship Management (CRM) when there is a mismatch between the expected data structure and the actual data being processed. This can occur in various scenarios, such as during data transfer, integration with other systems, or when using specific CRM functionalities.
  Causes:
  
  Data Structure Mismatch: The data being sent or received does not match the expected structure defined in the interface. This could be due to changes in the data model or updates in the system.
  Version Incompatibility: If there are different versions of the software or components involved, they may not be compatible with each other.
  Configuration Issues: Incorrect configuration settings in the CRM system or in the connected systems can lead to this error.
  Custom Development: If there are custom enhancements or developments, they may not align with the standard interfaces, leading to incompatibility.
  
  Solutions:
  
  Check Data Structure: Review the data being processed to ensure it matches the expected structure. This may involve checking field names, data types, and lengths.
  Update Components: Ensure that all components of the system are updated to compatible versions. This includes SAP CRM, any connected systems, and middleware if applicable.
  Review Configuration: Go through the configuration settings in both the CRM system and any integrated systems to ensure they are set up correctly.
  Debugging: Use debugging tools to trace the error and identify the exact point of failure. This can help in understanding what data is causing the incompatibility.
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of CRM you are using. There may be known issues or patches available.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They can provide insights based on the specific context of your system.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide guidance on similar issues.
  Transaction Codes: Familiarize yourself with transaction codes related to CRM data management, such as CRMD_ORDER for order management or CRMD_ORDERADM_H for order administration.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_SVY_DB343 error effectively.