How To Fix CRM_SVY_DB015 - File type &1 unknown

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SVY_DB - CRM Surveys: Survey Engine

• Message number: 015

• Message text: File type &1 unknown

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SVY_DB015 - File type &1 unknown ?

  The SAP error message CRM_SVY_DB015 File type &1 unknown typically occurs in the context of SAP Customer Relationship Management (CRM) when the system encounters an unrecognized file type during a data import or export operation. This error can arise in various scenarios, such as when uploading files for surveys, reports, or other data-related tasks.
  Cause:
  
  Unsupported File Type: The file type specified in the operation is not supported by the SAP system. This could be due to a typo in the file extension or an attempt to use a file format that the system does not recognize.
  Configuration Issues: There may be configuration settings in the SAP system that do not include the file type you are trying to use.
  File Corruption: The file itself may be corrupted or improperly formatted, leading to the system's inability to recognize it.
  
  Solution:
  
  Check File Type: Verify that the file you are trying to upload or process has the correct file extension and is in a supported format. Common formats include CSV, XLSX, etc.
  Review Documentation: Consult the SAP documentation or help resources to ensure that the file type you are using is supported for the specific operation you are performing.
  Configuration Settings: If you have access to system configuration, check the settings related to file handling in the CRM system. Ensure that the file type is included in the allowed types.
  File Validation: Open the file in a compatible application to ensure it is not corrupted and is formatted correctly. If necessary, recreate the file in the correct format.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide updates/patches that could resolve the issue.
  
  Related Information:
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with details about the error, the file type you are using, and the context in which the error occurs.
  Community Forums: Check SAP community forums or user groups for similar issues and solutions shared by other users.
  System Logs: Review system logs for additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.