How To Fix CRM_SVY_DB006 - Data record could not be changed (key &1&2&3&4)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SVY_DB - CRM Surveys: Survey Engine

• Message number: 006

• Message text: Data record could not be changed (key &1&2&3&4)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SVY_DB006 - Data record could not be changed (key &1&2&3&4) ?

  The SAP error message CRM_SVY_DB006 indicates that a data record could not be changed due to a problem with the key fields specified in the error message. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when attempting to update or modify a record in the database.
  Cause:
  
  Key Field Issues: The key fields (&1, &2, &3, &4) mentioned in the error message may not correspond to an existing record in the database. This could happen if the record was deleted or if there is a mismatch in the key values being used.
  Authorization Issues: The user may not have the necessary authorizations to change the record.
  Database Locking: The record may be locked by another user or process, preventing changes.
  Data Consistency: There may be issues with data consistency, such as foreign key constraints or other integrity constraints that prevent the update.
  Technical Issues: There could be underlying technical issues, such as database connectivity problems or issues with the application server.
  
  Solution:
  
  Verify Key Fields: Check the key fields provided in the error message to ensure they are correct and correspond to an existing record in the database.
  Check Authorizations: Ensure that the user has the necessary authorizations to perform the update. This can be done by reviewing the user's roles and permissions.
  Release Locks: If the record is locked, identify the user or process that is holding the lock and resolve the issue. You can use transaction codes like SM12 to view and manage locks.
  Data Consistency Check: Perform a consistency check on the data to ensure that there are no integrity issues. This may involve checking related tables and records.
  Review Logs: Check the application logs (transaction SLG1) for any additional error messages or information that may provide more context about the issue.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis or technical support team for further investigation, especially if there are underlying technical issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE16 (Data Browser), and SM12 (Lock Entries) to investigate the issue further.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to CRM data management and error handling for more insights.
  
  By following these steps, you should be able to identify the root cause of the CRM_SVY_DB006 error and implement an appropriate solution.