How To Fix CRM_SVY_API715 - Reference in One Order for &1/&2 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SVY_API - Interface Communication R/3 <-> Survey Engine

• Message number: 715

• Message text: Reference in One Order for &1/&2 not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SVY_API715 - Reference in One Order for &1/&2 not found ?

  The SAP error message CRM_SVY_API715 indicates that a reference in the One Order for the specified object (identified by &1 and &2) could not be found. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the data integrity or configuration related to the One Order framework.
  Causes:
  
  Missing Data: The reference object (like a business partner, transaction, or document) may not exist in the system or may have been deleted.
  Incorrect Configuration: There may be configuration issues in the One Order setup that prevent the system from correctly linking the objects.
  Data Inconsistency: There could be inconsistencies in the database, such as orphaned records or incorrect relationships between objects.
  Authorization Issues: The user may not have the necessary authorizations to access the referenced object.
  Transport Issues: If the system has recently undergone a transport, some objects may not have been transported correctly.
  
  Solutions:
  
  Check Object Existence: Verify that the object referenced by &1 and &2 exists in the system. You can do this by checking the relevant transaction codes or tables.
  Review Configuration: Ensure that the One Order configuration is set up correctly. This may involve checking the customizing settings in the SAP system.
  Data Consistency Check: Run consistency checks on the relevant tables to identify and resolve any inconsistencies. You can use transaction codes like SE11 to check table entries.
  Authorization Check: Ensure that the user has the necessary authorizations to access the objects in question. This can be checked in transaction SU53 after the error occurs.
  Transport Review: If the issue arose after a transport, review the transport logs to ensure that all necessary objects were included and correctly transported.
  Debugging: If the issue persists, consider debugging the relevant function modules or methods to identify where the reference is failing.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SE11 for table checks.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates.
  Documentation: Review SAP documentation related to One Order and CRM to understand the expected behavior and configuration settings.
  
  If the problem continues after trying the above solutions, it may be beneficial to consult with your SAP Basis or CRM support team for further assistance.