How To Fix CRM_SVY_API412 - No CAT server available. Install the CAT server

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SVY_API - Interface Communication R/3 <-> Survey Engine

• Message number: 412

• Message text: No CAT server available. Install the CAT server

What causes this issue?

The Survey Tool processes and transforms internal XML files. For
transforming the XML files using XSLTs, an external component, the CAT
server, is required. The system has detected that there is no CAT
server available.

System Response

The Survey Tool is not able to display or process any surveys until a
CAT server is installed. Processing was terminated.

How to fix this error?

Ask your system administrator to install the CAT server.

Procedure for System Administrators

Follow the instructions in collective note 383587 to install the CAT
server.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SVY_API412 - No CAT server available. Install the CAT server ?

  The SAP error message CRM_SVY_API412: No CAT server available. Install the CAT server? typically indicates that the system is unable to find or connect to the Customer Activity Repository (CAT) server, which is essential for certain functionalities in SAP CRM (Customer Relationship Management).
  Cause:
  
  CAT Server Not Installed: The CAT server may not be installed on your SAP system.
  Configuration Issues: There may be configuration issues in the SAP system that prevent the CRM from connecting to the CAT server.
  Network Issues: There could be network connectivity problems between the CRM system and the CAT server.
  Service Not Running: The CAT server service may not be running or may have crashed.
  Authorization Issues: The user may not have the necessary authorizations to access the CAT server.
  
  Solution:
  
  
  Install the CAT Server:
  
  If the CAT server is not installed, you will need to install it. This typically involves using the SAP Software Logistics tools to install the necessary components.
  Refer to the SAP installation guide for detailed steps on how to install the CAT server.
  
  
  
  Check Configuration:
  
  Ensure that the configuration settings for the CAT server are correct. This includes checking the RFC connections and ensuring that the CAT server is properly defined in the system.
  Use transaction SM59 to check the RFC destination settings.
  
  
  
  Start the CAT Server:
  
  If the CAT server is installed but not running, you may need to start the service. This can usually be done through the SAP Management Console or by using transaction SM37 to check for any background jobs related to the CAT server.
  
  
  
  Network Connectivity:
  
  Verify that there are no network issues preventing the CRM system from reaching the CAT server. This may involve checking firewalls, network routes, and ensuring that the server is reachable.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the CAT server. This may involve checking user roles and profiles in transaction PFCG.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve known issues.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and CAT server for detailed installation and configuration instructions.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the error related to the CAT server in your SAP CRM environment.