How To Fix CRM_SVY_API407 - Log missing in &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SVY_API - Interface Communication R/3 <-> Survey Engine

• Message number: 407

• Message text: Log missing in &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SVY_API407 - Log missing in &1 ?

  The SAP error message CRM_SVY_API407 Log missing in &1 typically indicates that there is a missing log entry in the system for a specific operation or transaction related to the CRM (Customer Relationship Management) module. This error can occur in various scenarios, such as when trying to access survey data or when performing operations that require a log entry to be present.
  Cause:
  
  Missing Log Entry: The primary cause of this error is that the system is unable to find a log entry in the specified table or database for the operation you are trying to perform.
  Data Deletion: Logs may have been deleted or not created due to a previous error or misconfiguration.
  System Configuration Issues: There may be issues with the configuration of the CRM system or the survey functionality.
  Authorization Issues: Lack of proper authorizations to access the log data can also lead to this error.
  
  Solution:
  
  Check Log Table: Verify the log table specified in the error message. Ensure that the log entries exist for the operation you are trying to perform.
  Recreate Logs: If logs are missing, you may need to recreate them by re-running the relevant transaction or process that generates the logs.
  System Configuration: Review the configuration settings for the CRM survey functionality to ensure everything is set up correctly.
  Authorization Check: Ensure that the user has the necessary authorizations to access the logs. You may need to consult with your SAP security team to verify this.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  Debugging: If the issue persists, consider debugging the transaction to identify where the log retrieval is failing.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in CRM that may be related to surveys and logs, such as CRMD_ORDER, CRMD_ORDERADM_H, etc.
  SAP Documentation: Review SAP documentation related to CRM surveys and logging mechanisms for more insights.
  Support Community: Engage with the SAP Community or forums where other users may have encountered similar issues and can provide insights or solutions.
  
  If the problem continues after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.