How To Fix CRM_SVY_API210 - Survey &1, version &2, language &3 is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SVY_API - Interface Communication R/3 <-> Survey Engine

• Message number: 210

• Message text: Survey &1, version &2, language &3 is not active

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SVY_API210 - Survey &1, version &2, language &3 is not active ?

  The SAP error message "CRM_SVY_API210 Survey &1, version &2, language &3 is not active" typically indicates that the specified survey in the SAP Customer Relationship Management (CRM) system is not currently active or available for use. This can occur for several reasons, including:
  Causes:
  
  Survey Not Activated: The survey may not have been activated in the system. Surveys need to be explicitly activated before they can be used.
  Version Issues: The specific version of the survey you are trying to access may not be active. Surveys can have multiple versions, and only one version can be active at a time.
  Language Settings: The survey may not be available in the specified language. If the survey is not translated or created in the requested language, it will not be accessible.
  Authorization Issues: The user may not have the necessary permissions to access the survey.
  Data Inconsistencies: There may be inconsistencies or errors in the survey configuration or data.
  
  Solutions:
  
  
  Activate the Survey:
  
  Go to the survey management area in SAP CRM.
  Check the status of the survey with the specified ID and version.
  If it is not active, activate it.
  
  
  
  Check the Version:
  
  Verify that you are using the correct version of the survey. If necessary, switch to an active version.
  
  
  
  Language Configuration:
  
  Ensure that the survey is available in the required language. If not, you may need to create or activate the survey in that language.
  
  
  
  Review User Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access the survey.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to survey management for any additional configuration steps that may be required.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to access CRM order management and check survey-related data.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to surveys in CRM.
  Documentation: Refer to the SAP Help Portal for detailed information on survey management and configuration in SAP CRM.
  
  By following these steps, you should be able to identify the cause of the error and implement the appropriate solution.