How To Fix CRM_SVY_API097 - Survey &1 could not be loaded

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SVY_API - Interface Communication R/3 <-> Survey Engine

• Message number: 097

• Message text: Survey &1 could not be loaded

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SVY_API097 - Survey &1 could not be loaded ?

  The SAP error message CRM_SVY_API097 indicates that a specific survey (identified by &1) could not be loaded. This error typically arises in the context of SAP Customer Relationship Management (CRM) when there are issues related to the survey data or its configuration.
  Possible Causes:
  
  Survey Not Found: The survey ID specified does not exist in the system.
  Authorization Issues: The user may not have the necessary permissions to access the survey.
  Survey Deactivation: The survey might be deactivated or deleted in the system.
  Data Corruption: There could be corruption in the survey data or related tables.
  Configuration Issues: There may be issues with the configuration settings related to surveys in the CRM system.
  
  Solutions:
  
  Verify Survey ID: Check if the survey ID provided in the error message is correct and exists in the system.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the survey. This can be done by reviewing the user's roles and permissions.
  Survey Status: Confirm that the survey is active and not deleted. You can check this in the survey management area of the CRM.
  Data Integrity Check: Perform a data integrity check on the survey-related tables to ensure there is no corruption.
  Review Configuration: Check the configuration settings for surveys in the CRM system to ensure everything is set up correctly.
  Consult Logs: Look into the application logs for more detailed error messages that might provide additional context on why the survey could not be loaded.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to access CRM orders and related surveys.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide patches.
  Documentation: Review the official SAP documentation for CRM surveys to understand the expected configurations and settings.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.