How To Fix CRM_SVY_API002 - &1&2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SVY_API - Interface Communication R/3 <-> Survey Engine

• Message number: 002

• Message text: &1&2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SVY_API002 - &1&2 ?

  The SAP error message CRM_SVY_API002 typically indicates an issue related to the Survey Management functionality within the SAP Customer Relationship Management (CRM) module. This error message usually occurs when there is a problem with the survey data or configuration.
  Cause:
  The error message CRM_SVY_API002 can be triggered by several factors, including but not limited to:
  
  Missing or Incomplete Survey Data: The survey you are trying to access or process may not have been fully configured or may be missing required data.
  Authorization Issues: The user may not have the necessary permissions to access or execute the survey.
  Technical Issues: There may be underlying technical issues, such as problems with the database or inconsistencies in the survey configuration.
  Incorrect Survey Status: The survey may be in a status that does not allow it to be executed or accessed.
  
  Solution:
  To resolve the CRM_SVY_API002 error, you can take the following steps:
  
  
  Check Survey Configuration:
  
  Ensure that the survey is fully configured and all required fields are filled out.
  Verify that the survey is active and in the correct status for execution.
  
  
  
  Review User Authorizations:
  
  Check if the user encountering the error has the necessary authorizations to access and execute the survey.
  If not, work with your SAP security team to grant the appropriate permissions.
  
  
  
  Examine Survey Data:
  
  Look for any missing or incomplete data in the survey that could be causing the error.
  Ensure that all questions and response options are properly defined.
  
  
  
  Check for Technical Issues:
  
  Review system logs for any underlying technical issues that may be affecting the survey functionality.
  If necessary, consult with your SAP Basis team to investigate any database or system-related problems.
  
  
  
  Consult SAP Notes:
  
  Search the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  Testing:
  
  After making any changes, test the survey functionality again to see if the error persists.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for Survey Management for detailed information on configuration and troubleshooting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_SVY_API002 error message.