How To Fix CRM_SURVEY777 - &1&2&3&4

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SURVEY - CRM Surveys

• Message number: 777

• Message text: &1&2&3&4

What causes this issue?

&V1&&V2&&V3&&V4&

System Response

Check survey

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SURVEY777 - &1&2&3&4 ?

  The SAP error message CRM_SURVEY777 typically relates to issues encountered in the SAP Customer Relationship Management (CRM) module, specifically in the context of surveys. The message format suggests that it may involve parameters that provide additional context about the error.
  Cause:
  The error message CRM_SURVEY777 can occur due to several reasons, including but not limited to:
  
  Survey Configuration Issues: There may be a problem with how the survey is configured in the system. This could include missing or incorrect settings.
  Data Inconsistencies: The data being processed may not meet the expected criteria, leading to validation errors.
  Authorization Issues: The user may not have the necessary permissions to access or execute the survey-related functions.
  Technical Errors: There could be underlying technical issues, such as problems with the database or application server.
  
  Solution:
  To resolve the CRM_SURVEY777 error, you can take the following steps:
  
  
  Check Survey Configuration:
  
  Review the survey settings in the SAP CRM system to ensure that all required fields and parameters are correctly configured.
  Ensure that the survey is active and properly linked to the relevant business processes.
  
  
  
  Validate Input Data:
  
  Check the data being used in the survey for any inconsistencies or missing information.
  Ensure that all mandatory fields are filled out correctly.
  
  
  
  Review User Authorizations:
  
  Verify that the user encountering the error has the necessary authorizations to access and execute surveys.
  If needed, consult with your SAP security team to adjust user roles and permissions.
  
  
  
  Check for Technical Issues:
  
  Look into system logs (transaction SLG1) for any additional error messages or warnings that could provide more context.
  If the issue persists, consider reaching out to your SAP Basis team to investigate any potential technical problems.
  
  
  
  Consult SAP Notes:
  
  Search the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  Testing:
  
  After making any changes, conduct thorough testing to ensure that the survey functions as expected without triggering the error.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM surveys for detailed information on configuration and troubleshooting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  SAP Support: If the issue cannot be resolved internally, consider opening a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to identify the cause of the CRM_SURVEY777 error and implement a suitable solution.