How To Fix CRM_SUITE079 - New version of survey &1 cannot be created

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SUITE - Messages for CRM_SURVEY_SUITE

• Message number: 079

• Message text: New version of survey &1 cannot be created

What causes this issue?

An inactive (still in process) survey version exists.

System Response

New versions of survey &V1& cannot be created.

How to fix this error?

Activate the most recent version of the survey.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SUITE079 - New version of survey &1 cannot be created ?

  The SAP error message CRM_SUITE079, which states "New version of survey &1 cannot be created," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with creating a new version of a survey. This error can arise due to several reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  
  Existing Active Version: There may already be an active version of the survey that prevents the creation of a new version. SAP does not allow multiple active versions of the same survey.
  
  
  Survey Status: The status of the survey might not allow for a new version to be created. For example, if the survey is in a status that does not permit changes, this error can occur.
  
  
  Authorization Issues: The user may not have the necessary authorizations to create a new version of the survey.
  
  
  Technical Issues: There could be underlying technical issues, such as database locks or inconsistencies in the survey data.
  
  
  Configuration Issues: Incorrect configuration settings in the CRM system related to surveys can also lead to this error.
  
  
  Solutions:
  
  
  Check Existing Versions: Verify if there is already an active version of the survey. If so, you may need to deactivate or complete that version before creating a new one.
  
  
  Review Survey Status: Check the status of the survey. If it is in a state that does not allow for new versions, you may need to change its status or complete any pending actions.
  
  
  User Authorizations: Ensure that the user attempting to create the new version has the necessary authorizations. You may need to consult with your SAP security team to verify and adjust user roles.
  
  
  Technical Troubleshooting: If you suspect a technical issue, check for any database locks or inconsistencies. You may need to consult with your SAP Basis team for assistance.
  
  
  Configuration Review: Review the configuration settings related to surveys in your CRM system. Ensure that they are set up correctly to allow for versioning.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to survey management for any specific guidelines or known issues.
  
  
  Related Information:
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER or CRMD_ORDERADM_H, which may help in managing surveys and their versions.
  
  
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.