How To Fix CRM_SUITE064 - Survey &1 not active in source language &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SUITE - Messages for CRM_SURVEY_SUITE

• Message number: 064

• Message text: Survey &1 not active in source language &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SUITE064 - Survey &1 not active in source language &2 ?

  The SAP error message CRM_SUITE064 indicates that a survey (identified by &1) is not active in the specified source language (&2). This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or utilize a survey that has not been properly configured or activated for the language in question.
  Cause:
  
  Survey Not Activated: The survey may not be activated for the specified language. Surveys in SAP can be configured to be available in multiple languages, and if the survey is not activated for the language you are trying to use, this error will occur.
  Incorrect Language Settings: The language settings in the user profile or the system may not match the language in which the survey is supposed to be active.
  Survey Deletion or Inactivation: The survey might have been deleted or inactivated in the system, leading to this error when attempting to access it.
  
  Solution:
  
  
  Activate the Survey for the Language:
  
  Go to the survey management area in SAP CRM.
  Locate the survey identified by &1.
  Check the language settings and ensure that the survey is activated for the source language &2.
  If it is not activated, activate it for the required language.
  
  
  
  Check Language Settings:
  
  Verify the language settings in your user profile. Ensure that the language you are using matches the language in which the survey is active.
  You can change your user profile language settings if necessary.
  
  
  
  Review Survey Status:
  
  Check if the survey has been deleted or inactivated. If it has, you may need to recreate or reactivate the survey.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed steps on managing surveys and their language settings.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use specific transaction codes related to survey management in SAP CRM, such as CRMD_ORDER or CRMD_ORDERADM_H, to access and manage surveys.
  User Roles and Permissions: Ensure that you have the necessary permissions to view and modify surveys in the system.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance related to survey management and language activation.
  
  By following these steps, you should be able to resolve the CRM_SUITE064 error and successfully access the survey in the desired language.