How To Fix CRM_SUITE031 - Survey &1 of Application &2 Deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SUITE - Messages for CRM_SURVEY_SUITE

• Message number: 031

• Message text: Survey &1 of Application &2 Deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SUITE031 - Survey &1 of Application &2 Deleted ?

  The SAP error message CRM_SUITE031, which states "Survey &1 of Application &2 Deleted," typically indicates that a survey you are trying to access or work with has been deleted from the system. This can occur in the context of SAP Customer Relationship Management (CRM) when dealing with surveys that are part of the CRM suite.
  Cause:
  
  Deletion of Survey: The most straightforward cause is that the survey identified by the number &1 has been deleted from the system, either intentionally or accidentally.
  Data Consistency Issues: There may be inconsistencies in the database, where references to the survey still exist in some tables, but the actual survey data has been removed.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or access the survey, leading to confusion about its existence.
  
  Solution:
  
  Check Survey Status: Verify if the survey still exists in the system. You can do this by navigating to the survey management area in SAP CRM and checking the list of available surveys.
  Restore Deleted Survey: If the survey was deleted accidentally, check if there is a backup or if it can be restored from a transport request or another environment.
  Review Authorizations: Ensure that the user has the necessary permissions to access the survey. This can be done by checking the user roles and authorizations in the SAP system.
  Database Consistency Check: If you suspect data consistency issues, you may need to run consistency checks or consult with your SAP Basis team to ensure that the database is in a healthy state.
  Consult Documentation: Refer to SAP documentation or notes related to CRM surveys for any specific guidance or known issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to CRM surveys. You can search for CRM_SUITE031 in the SAP Support Portal.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and surveys.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, providing insights or solutions from other users' experiences.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.