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How To Fix CRM_STATUS517 - Transaction '&2' to change status '&1' used in status profile


CRM_STATUS517 - Overview

  • Message type: E = Error

  • Message class: CRM_STATUS - Status Administration in CRM One Order

  • Message number: 517

  • Message text: Transaction '&2' to change status '&1' used in status profile

  • Show details Hide details
  • What causes this issue?

    A transaction that is defined as a "CRM transaction" in the current
    status profile should not be executed directly, as this can cause
    inconsistencies between user status and system status.
    Example
    The system status "in process" cannot be set directly if there is a user
    status in the status profile, for which the CRM transaction "INPR" (in
    process) is specified. Otherwise, it would be possible to set the system
    status to "in process" although the user status remains "open".
    Exception
    The transaction is allowed if you have set the status profile so that
    one of the user statuses with the transaction &V2& as a CRM transaction
    is explicitly set by the transaction.

    System Response

    The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

    How to fix this error?

    Procedure for System Administrators


    Error message extract from SAP system. Copyright SAP SE.


CRM_STATUS517 - Details

  • The SAP error message CRM_STATUS517 indicates that there is an issue with changing the status of a transaction in the SAP CRM system. Specifically, the message states that the transaction '&2' cannot change to the status '&1' because it is not allowed according to the status profile defined for that transaction type.
    
    Cause: Status Profile Configuration: The status profile assigned to the transaction type does not allow the transition from the current status to the desired status. This could be due to restrictions set in the status profile configuration. Incorrect Status Transition: The status you are trying to set may not be valid for the current status of the transaction. Each status profile defines valid transitions between statuses. Missing Authorizations: The user may not have the necessary authorizations to change the status of the transaction.
    Solution: Check Status Profile Configuration: Go to the transaction code CRMS_STATUS or use the relevant configuration path in SPRO to check the

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