How To Fix CRM_STATUS517 - Transaction '&2' to change status '&1' used in status profile

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_STATUS - Status Administration in CRM One Order

• Message number: 517

• Message text: Transaction '&2' to change status '&1' used in status profile

What causes this issue?

A transaction that is defined as a "CRM transaction" in the current
status profile should not be executed directly, as this can cause
inconsistencies between user status and system status.
Example
The system status "in process" cannot be set directly if there is a user
status in the status profile, for which the CRM transaction "INPR" (in
process) is specified. Otherwise, it would be possible to set the system
status to "in process" although the user status remains "open".
Exception
The transaction is allowed if you have set the status profile so that
one of the user statuses with the transaction &V2& as a CRM transaction
is explicitly set by the transaction.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_STATUS517 - Transaction '&2' to change status '&1' used in status profile ?

  The SAP error message CRM_STATUS517 indicates that there is an issue with changing the status of a transaction in the SAP CRM system. Specifically, the message states that the transaction '&2' cannot change to the status '&1' because it is not allowed according to the status profile defined for that transaction type.
  Cause:
  
  Status Profile Configuration: The status profile assigned to the transaction type does not allow the transition from the current status to the desired status. This could be due to restrictions set in the status profile configuration.
  Incorrect Status Transition: The status you are trying to set may not be valid for the current status of the transaction. Each status profile defines valid transitions between statuses.
  Missing Authorizations: The user may not have the necessary authorizations to change the status of the transaction.
  
  Solution:
  
  
  Check Status Profile Configuration:
  
  Go to the transaction code CRMS_STATUS or use the relevant configuration path in SPRO to check the status profile assigned to the transaction type.
  Review the allowed status transitions in the status profile and ensure that the transition you are trying to make is valid.
  
  
  
  Review Current Status:
  
  Check the current status of the transaction and verify if the desired status is allowed from that current status.
  
  
  
  Adjust Status Profile:
  
  If the transition is indeed required, you may need to adjust the status profile to allow the transition. This involves modifying the status profile settings in the configuration.
  
  
  
  Check User Authorizations:
  
  Ensure that the user attempting to change the status has the necessary authorizations. This can be checked in the user roles and profiles assigned to the user.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on status profiles and their configuration.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  CRMS_STATUS - To manage status profiles.
  SPRO - To access the configuration settings.
  
  
  
  Status Profile Configuration: 
  
  In the configuration, you can define various statuses and the allowed transitions between them. This is crucial for ensuring that the business process flows correctly.
  
  
  
  SAP Notes: 
  
  Check for any relevant SAP Notes that might address specific issues or bugs related to status management in your version of SAP CRM.
  
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.