How To Fix CRM_SSC_SR_API001 - No urgency defined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SSC_SR_API - SSC Service Request API

• Message number: 001

• Message text: No urgency defined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SSC_SR_API001 - No urgency defined ?

  The SAP error message CRM_SSC_SR_API001: No urgency defined typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when working with Service Requests (SR) or Service Orders. This error indicates that the system is unable to process a service request because no urgency level has been defined for it.
  Cause:
  
  Missing Urgency Definition: The urgency level for the service request is not set or defined in the system. This could be due to configuration settings or missing data in the service request creation process.
  Configuration Issues: The urgency levels may not be properly configured in the system settings, leading to the inability to assign an urgency to the service request.
  User Input Error: The user may have skipped the urgency field while creating the service request or may have entered an invalid value.
  
  Solution:
  
  
  Define Urgency Levels:
  
  Go to the SAP Customizing Implementation Guide (IMG).
  Navigate to Customer Relationship Management > Service > Service Order Management > Define Urgency.
  Ensure that the urgency levels are defined correctly. You may need to create new urgency levels if they do not exist.
  
  
  
  Check Service Request Creation:
  
  When creating a service request, ensure that the urgency field is filled out correctly. If it is a mandatory field, make sure to select an appropriate urgency level from the dropdown.
  
  
  
  Review User Roles and Authorizations:
  
  Ensure that the user has the necessary authorizations to create or modify service requests, including setting the urgency.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to service request management to ensure that all required fields are being filled out correctly.
  
  
  
  Testing:
  
  After making the necessary changes, test the creation of a service request again to ensure that the error does not occur.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on configuring urgency levels.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing service requests and SPRO for accessing the IMG.
  User Training: Ensure that users are trained on the importance of filling out all required fields, including urgency, when creating service requests.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide further assistance.