How To Fix CRM_SSC_SR_API000 - No impact defined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SSC_SR_API - SSC Service Request API

• Message number: 000

• Message text: No impact defined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SSC_SR_API000 - No impact defined ?

  The SAP error message CRM_SSC_SR_API000: No impact defined typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when working with Service Requests (SR) or Service Order processing. This error indicates that there is no impact defined for the specific service request or service order you are trying to process.
  Cause:
  
  Missing Configuration: The most common cause of this error is that the impact of the service request has not been defined in the system. This could be due to missing entries in the configuration settings related to service requests or service orders.
  Incorrect Status: The service request may be in a status that does not allow for the impact to be defined or processed.
  Custom Development: If there are custom developments or enhancements in the system, they might not be handling the impact correctly, leading to this error.
  Data Inconsistencies: There may be inconsistencies in the data related to the service request, such as missing or incorrect entries in related tables.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the configuration settings in the SAP CRM system and ensure that the impact for service requests is properly defined. This can typically be found in the customizing settings under the Service Request or Service Order management.
  Ensure that the relevant impact categories and their corresponding actions are set up correctly.
  
  
  
  Review Status Management:
  
  Check the status of the service request. Ensure that it is in a status that allows for the impact to be processed. You may need to change the status or complete certain actions before the impact can be defined.
  
  
  
  Data Validation:
  
  Validate the data associated with the service request. Ensure that all required fields are filled out and that there are no inconsistencies in the data.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to this error message. There may be specific notes or patches provided by SAP that address this issue.
  
  
  
  Debugging:
  
  If you have access to the development environment, you can debug the process to identify where the error is occurring. This may help in pinpointing the exact cause of the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights or solutions based on the specific version and configuration of your SAP system.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing service requests and orders.
  SAP Notes: Search for SAP Notes related to CRM service requests and the specific error message for any known issues or patches.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message CRM_SSC_SR_API000.