How To Fix CRM_SSC_SELF_SERVICE009 - The corresponding service request is locked, a batch job will be started

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SSC_SELF_SERVICE - Messages for Self Services

• Message number: 009

• Message text: The corresponding service request is locked, a batch job will be started

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SSC_SELF_SERVICE009 - The corresponding service request is locked, a batch job will be started ?

  The SAP error message CRM_SSC_SELF_SERVICE009 indicates that a service request in the SAP Customer Relationship Management (CRM) system is currently locked, and as a result, a batch job will be initiated to handle the situation. This typically occurs when a service request is being processed or modified by another user or system process, preventing other users from making changes to it until the lock is released.
  Cause:
  
  Concurrent Access: Another user or process is currently accessing or modifying the service request, leading to a lock.
  Long-Running Processes: A background job or a long-running transaction may have locked the service request.
  System Configuration: Certain configurations in the system may lead to locks being held longer than necessary.
  
  Solution:
  
  Wait for Release: If the lock is due to another user or process, waiting for that process to complete may resolve the issue.
  Check Lock Entries: Use transaction code SM12 to check for lock entries. You can identify which user or process is holding the lock and take appropriate action.
  Release Locks: If you have the necessary authorizations, you can manually release the lock from transaction SM12. Be cautious when doing this, as it may disrupt the work of other users.
  Batch Job Monitoring: Monitor the batch job that is triggered by the system. You can check the status of the job in transaction SM37. If the job is stuck or taking too long, investigate the underlying issue.
  System Performance: If locks are a frequent issue, consider reviewing system performance and optimizing long-running processes to minimize locking situations.
  Consult Documentation: Review SAP notes and documentation related to this error message for any specific recommendations or patches that may address the issue.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM37: To monitor batch jobs.
  
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions for this specific error.
  User Training: Ensure that users are trained on how to handle service requests properly to minimize locking issues.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.