How To Fix CRM_SSC_CM_INT006 - No external document type selected

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SSC_CM_INT - Message Class for SSC - Content Management Integration

• Message number: 006

• Message text: No external document type selected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SSC_CM_INT006 - No external document type selected ?

  The SAP error message CRM_SSC_CM_INT006: No external document type selected typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to create or process a document (like a sales order, service request, etc.) that requires an external document type, but none has been specified.
  Cause:
  
  Missing Configuration: The external document type may not be configured in the system.
  Incorrect Settings: The settings for the document type may not be correctly defined in the customizing settings.
  User Input Error: The user may not have selected an external document type when prompted.
  Authorization Issues: The user may not have the necessary authorizations to access or select the external document type.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (SPRO).
  Navigate to the relevant area for document types and ensure that the external document types are properly defined and configured.
  Ensure that the document type you are trying to use is active and correctly linked to the relevant processes.
  
  
  
  Select External Document Type:
  
  When creating or processing the document, ensure that you explicitly select an external document type from the available options.
  If the selection field is not visible, check the screen layout or user interface settings.
  
  
  
  Review User Authorizations:
  
  Ensure that the user has the necessary authorizations to access and select the external document type.
  You may need to consult with your SAP security team to verify and adjust user roles and permissions.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to the specific transaction or process you are working with to ensure that all required fields are filled out correctly.
  
  
  
  Check for Notes and Patches:
  
  Sometimes, specific issues may be addressed in SAP Notes or patches. Check the SAP Support Portal for any relevant notes that might address this error.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may be involved in the process, such as CRM order management transactions.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.