How To Fix CRM_SRV_WEBREQ_ORDER113 - Check digital signature

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_WEBREQ_ORDER - Connection of Web Service Request to Transaction

• Message number: 113

• Message text: Check digital signature

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_WEBREQ_ORDER113 - Check digital signature ?

  The SAP error message CRM_SRV_WEBREQ_ORDER113 Check digital signature typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the digital signature of a web request. This can happen in scenarios involving web services, especially when dealing with secure communications or transactions.
  Cause:
  
  Invalid Digital Signature: The digital signature attached to the web request may be invalid or corrupted. This can happen due to changes in the data being signed or issues during the signing process.
  Certificate Issues: The certificate used for signing may have expired, been revoked, or not properly installed in the system.
  Configuration Issues: There may be misconfigurations in the SAP system related to the digital signature settings or the web service configuration.
  Data Integrity Issues: If the data being sent has been altered after signing, the signature will not match, leading to this error.
  
  Solution:
  
  Verify Digital Signature: Check the digital signature of the request to ensure it is valid. You may need to use tools or libraries that can validate the signature against the public key.
  Check Certificates: Ensure that the certificates used for signing are valid, not expired, and correctly installed in the SAP system. You may need to renew or replace certificates if they are invalid.
  Review Configuration: Check the configuration settings in SAP related to digital signatures and web services. Ensure that all necessary settings are correctly configured.
  Log Analysis: Review the application logs and trace files for more detailed error messages that can provide additional context about the failure.
  Test with Different Data: If possible, test the web service with different data to see if the issue persists. This can help identify if the problem is data-specific.
  Consult Documentation: Refer to SAP documentation or notes related to digital signatures and web services for any specific guidance or updates that may apply to your version of SAP.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Web Service Configuration: Familiarize yourself with the configuration of web services in SAP CRM, including security settings and digital signature requirements.
  Security Settings: Review the security settings in your SAP system, especially those related to SSL/TLS and digital signatures.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance, providing them with detailed logs and context about the error.