How To Fix CRM_SRV_WEBREQ_ORDER006 - No "request category" attribute for linked request available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRV_WEBREQ_ORDER - Connection of Web Service Request to Transaction

• Message number: 006

• Message text: No "request category" attribute for linked request available

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRV_WEBREQ_ORDER006 - No "request category" attribute for linked request available ?

  The SAP error message CRM_SRV_WEBREQ_ORDER006 indicates that there is no "request category" attribute available for a linked request in the context of a CRM service request. This error typically arises when there is an attempt to process a service request that is expected to have a linked request (such as a sales order or service order), but the necessary attributes or data are missing.
  Causes:
  
  Missing Data: The linked request may not have been created properly, or the necessary attributes (like request category) were not populated during the creation of the linked request.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the request category from being assigned or recognized.
  Data Inconsistencies: There could be inconsistencies in the data model or database entries that lead to the absence of the required attribute.
  Custom Development: If there are custom developments or enhancements in the CRM system, they might interfere with the standard processing of requests.
  
  Solutions:
  
  Check Linked Request: Verify that the linked request exists and is correctly configured. Ensure that all required fields, including the request category, are populated.
  Review Configuration: Check the configuration settings in the CRM system related to service requests and linked requests. Ensure that the request categories are defined and correctly assigned.
  Data Consistency Check: Perform a data consistency check to identify any discrepancies in the database that might be causing the issue.
  Debugging: If you have access to the development environment, consider debugging the process to identify where the request category is being set or why it is missing.
  Consult Documentation: Review SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRM_ORDER or CRM_SERVICE to investigate the service requests and their linked requests.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may provide additional insights or solutions for this specific error.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the error message CRM_SRV_WEBREQ_ORDER006 effectively.