How To Fix CRM_SRQM_SOLMAN_IB026 - Error in configuration, the active flag is not set

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_SOLMAN_IB -

• Message number: 026

• Message text: Error in configuration, the active flag is not set

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_SOLMAN_IB026 - Error in configuration, the active flag is not set ?

  The SAP error message CRM_SRQM_SOLMAN_IB026, which indicates "Error in configuration, the active flag is not set," typically arises in the context of SAP Solution Manager or CRM (Customer Relationship Management) systems. This error suggests that a certain configuration or setting that is required for the system to function properly is not activated.
  Cause:
  
  Inactive Configuration: The most common cause of this error is that a specific configuration or business scenario has not been activated in the system. This could relate to a service request management scenario or a specific component that needs to be enabled.
  Missing Authorizations: Sometimes, the user may not have the necessary authorizations to view or change the configuration settings.
  System Settings: There may be inconsistencies in the system settings or missing entries in the configuration tables.
  
  Solution:
  
  
  Activate the Configuration:
  
  Go to the relevant configuration transaction in SAP (e.g., SPRO) and navigate to the area related to Service Request Management or the specific component that is causing the issue.
  Ensure that the active flag is set for the relevant configuration. This may involve checking settings for business scenarios, service processes, or other related configurations.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access and modify the configuration settings. This may involve checking roles and profiles assigned to the user.
  
  
  
  Review Configuration Tables:
  
  Use transaction codes like SE11 or SE16 to check the relevant configuration tables for any missing entries or incorrect settings.
  Look for any notes or documentation related to the specific configuration that might provide additional insights.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  System Restart:
  
  In some cases, a system restart or refresh may be required to apply configuration changes.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and Solution Manager for detailed configuration steps and best practices.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_SRQM_SOLMAN_IB026 error in your SAP system.