How To Fix CRM_SRQM_SOLMAN_IB024 - Business Partner, &, data not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_SOLMAN_IB -

• Message number: 024

• Message text: Business Partner, &, data not found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_SOLMAN_IB024 - Business Partner, &, data not found ?

  The SAP error message CRM_SRQM_SOLMAN_IB024 indicates that a specific business partner (BP) cannot be found in the system. This error typically arises in the context of Service Request Management or when integrating with SAP Solution Manager. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Business Partner Not Created: The business partner you are trying to access or reference does not exist in the system.
  Incorrect Business Partner ID: The ID you are using to search for the business partner may be incorrect or misspelled.
  Data Synchronization Issues: If you are using multiple systems (e.g., SAP CRM and SAP Solution Manager), there may be synchronization issues where the business partner data has not been updated across systems.
  Authorization Issues: The user may not have the necessary authorizations to view or access the business partner data.
  Data Deletion: The business partner may have been deleted or marked as inactive.
  
  Solution:
  
  
  Verify Business Partner Existence:
  
  Use transaction code BP in SAP to check if the business partner exists. Search for the business partner using the correct ID.
  
  
  
  Check for Typographical Errors:
  
  Ensure that the business partner ID is entered correctly without any typos.
  
  
  
  Create the Business Partner:
  
  If the business partner does not exist, you may need to create it using the BP transaction. Ensure that all required fields are filled out correctly.
  
  
  
  Data Synchronization:
  
  If you are working with multiple systems, ensure that the business partner data is synchronized. You may need to run data synchronization jobs or check the middleware (like SAP PI/PO) for any issues.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access the business partner data. You may need to consult with your SAP security team.
  
  
  
  Check for Deletion:
  
  If the business partner was recently deleted, check with your data management team to see if it can be restored or if a new one needs to be created.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRMD_ORDER (for service orders), and CRMD_ORDERADM_H (for order administration).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation on Business Partner management and integration with SAP Solution Manager for best practices and troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with the error message and context.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.