How To Fix CRM_SRQM_PROCESS_LOG006 - Linked E-Mails

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_PROCESS_LOG - Message class used by the Process Log

• Message number: 006

• Message text: Linked E-Mails

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_PROCESS_LOG006 - Linked E-Mails ?

  The SAP error message CRM_SRQM_PROCESS_LOG006 typically relates to issues with linked emails in the SAP Customer Relationship Management (CRM) system, particularly in the context of service request management or similar processes. This error can occur when there are problems with the processing of emails that are linked to service requests or other CRM objects.
  Cause:
  
  Email Configuration Issues: There may be misconfigurations in the email settings within the SAP system, such as incorrect SMTP settings or issues with the email server.
  Email Format Problems: The format of the email being processed may not be compatible with the SAP system, leading to parsing errors.
  Missing or Incorrect Data: The linked email may be missing required information or may contain incorrect data that prevents it from being processed correctly.
  System Performance Issues: High system load or performance issues may lead to timeouts or failures in processing linked emails.
  Authorization Issues: The user or process attempting to access the linked email may not have the necessary permissions.
  
  Solution:
  
  Check Email Configuration: Verify the email configuration settings in the SAP system, including SMTP settings, and ensure they are correct.
  Review Email Format: Ensure that the emails being linked are in a supported format and do not contain any unsupported characters or structures.
  Validate Data: Check the linked email for any missing or incorrect data that may be causing the error. Ensure that all required fields are populated correctly.
  Monitor System Performance: Check the system performance and logs to identify any issues that may be affecting email processing. Consider optimizing performance if necessary.
  Check Authorizations: Ensure that the user or process has the necessary authorizations to access and process the linked emails.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Use transaction codes like SLG1 (Application Log) to view logs related to the error and gather more information about what might be causing the issue.
  Documentation: Refer to the official SAP documentation for CRM and email integration for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups to see if others have encountered similar issues and what solutions they have found.
  
  If the issue persists after following these steps, it may be necessary to involve your SAP Basis or technical support team for further investigation.