How To Fix CRM_SRQM_COMMON100 - ****** Status Handling ******

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_COMMON - Message class for SRQM common parts

• Message number: 100

• Message text: ****** Status Handling ******

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_COMMON100 - ****** Status Handling ****** ?

  The SAP error message CRM_SRQM_COMMON100 typically relates to issues in the status handling of service requests or service orders within the SAP Customer Relationship Management (CRM) module. This error can occur due to various reasons, including incorrect status configuration, missing authorizations, or inconsistencies in the data.
  Causes:
  
  Incorrect Status Configuration: The status profile assigned to the service request or order may not be set up correctly, leading to conflicts in status transitions.
  Missing Authorizations: The user may not have the necessary authorizations to change the status of the service request or order.
  Inconsistent Data: There may be inconsistencies in the data related to the service request, such as missing mandatory fields or incorrect entries.
  Custom Enhancements: If there are custom developments or enhancements in the CRM system, they may interfere with the standard status handling logic.
  
  Solutions:
  
  
  Check Status Profile Configuration:
  
  Navigate to the status profile configuration in the SAP system.
  Ensure that the status transitions are correctly defined and that the status profile is properly assigned to the service request type.
  
  
  
  Review User Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to change the status.
  Use transaction code SU53 to analyze authorization issues after the error occurs.
  
  
  
  Validate Data Consistency:
  
  Review the service request or order for any missing or incorrect data.
  Ensure that all mandatory fields are filled out correctly.
  
  
  
  Debug Custom Code:
  
  If there are custom enhancements, consider debugging the code to identify any issues that may be causing the error.
  Consult with the development team to review any custom logic related to status handling.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message.
  Apply any recommended patches or updates if applicable.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing service requests and orders.
  Documentation: Review SAP documentation related to CRM status management for a deeper understanding of how status profiles and transitions work.
  Community Forums: Engage with SAP community forums or user groups to see if others have encountered similar issues and how they resolved them.
  
  By following these steps, you should be able to diagnose and resolve the CRM_SRQM_COMMON100 error effectively.