How To Fix CRM_SRQM_COMMON032 - Failed to send e-mail

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_COMMON - Message class for SRQM common parts

• Message number: 032

• Message text: Failed to send e-mail

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_COMMON032 - Failed to send e-mail ?

  The SAP error message CRM_SRQM_COMMON032 indicates that there was a failure in sending an email within the SAP Customer Relationship Management (CRM) system. This error can arise from various causes, and understanding these can help in troubleshooting and resolving the issue.
  Possible Causes:
  
  
  SMTP Configuration Issues: The Simple Mail Transfer Protocol (SMTP) settings in the SAP system may not be configured correctly. This includes incorrect server addresses, ports, or authentication settings.
  
  
  Email Address Format: The email address being used may be incorrectly formatted or invalid.
  
  
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the email server.
  
  
  Authorization Issues: The user or system may not have the necessary permissions to send emails.
  
  
  Email Server Issues: The email server itself may be down or experiencing issues.
  
  
  SAP Notes: There may be specific SAP Notes related to email sending issues that need to be applied.
  
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction code SCOT in SAP.
  Verify the SMTP node settings, including the mail server address, port, and authentication details.
  Ensure that the settings match those required by your email provider.
  
  
  
  Validate Email Addresses:
  
  Check the email addresses being used in the CRM system for correctness and proper formatting.
  
  
  
  Test Network Connectivity:
  
  Use tools like ping or telnet to check connectivity to the email server from the SAP application server.
  
  
  
  Review User Authorizations:
  
  Ensure that the user or service account used for sending emails has the necessary authorizations in SAP.
  
  
  
  Check Email Server Status:
  
  Verify that the email server is operational and not experiencing downtime or issues.
  
  
  
  Review SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address known issues with email sending in your version of SAP CRM.
  
  
  
  Check Logs:
  
  Review the application logs (transaction SLG1) for more detailed error messages that can provide additional context for the failure.
  
  
  
  Test Email Sending:
  
  Use transaction SOST to check the status of sent emails and see if there are any errors logged there.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: SMTP Configuration
  SOST: Send Requests Overview
  SLG1: Application Log
  
  
  
  SAP Notes: Always check the SAP Support Portal for the latest notes and patches related to email functionality in SAP CRM.
  
  
  Documentation: Refer to the official SAP documentation for detailed configuration steps and troubleshooting guidelines.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve the issue with sending emails in SAP CRM.