How To Fix CRM_SRQM_COMMON008 - E-mail sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_COMMON - Message class for SRQM common parts

• Message number: 008

• Message text: E-mail sent

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_COMMON008 - E-mail sent ?

  The SAP error message CRM_SRQM_COMMON008, which indicates "E-mail sent," typically arises in the context of SAP Customer Relationship Management (CRM) when there is an issue related to the sending of emails, particularly in service request management or related processes.
  Cause:
  
  Email Configuration Issues: The SAP system may not be properly configured to send emails. This could include incorrect SMTP settings or missing email server configurations.
  Recipient Issues: The email address of the recipient may be invalid or not properly formatted.
  Authorization Issues: The user may not have the necessary authorizations to send emails from the SAP system.
  System Errors: There may be underlying system errors or issues with the email server that prevent emails from being sent.
  Email Queue: The email may be stuck in the outbound queue due to various reasons, such as network issues or server downtime.
  
  Solution:
  
  
  Check Email Configuration:
  
  Verify the SMTP settings in the SAP system. This can be done in transaction code SCOT (SAPconnect).
  Ensure that the email server is reachable and properly configured.
  
  
  
  Validate Recipient Email:
  
  Check the recipient's email address for correctness and ensure it is active.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails. This can be checked in transaction SU53 or by reviewing the user's roles and authorizations.
  
  
  
  Monitor Email Queue:
  
  Use transaction code SOST to check the status of sent emails. Look for any emails that are stuck in the queue and investigate the reasons for the failure.
  
  
  
  Check System Logs:
  
  Review system logs (transaction SLG1) for any related error messages that could provide more context on the issue.
  
  
  
  Test Email Sending:
  
  Perform a test email sending from the SAP system to ensure that the configuration is working correctly. This can be done using transaction SO10 (for standard text) or by sending a test email from SCOT.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SCOT: SAPconnect Administration
  SOST: Send Requests
  SLG1: Application Log
  SU53: Authorization Check
  
  
  Documentation: Refer to SAP Help documentation for CRM and SAPconnect for detailed configuration and troubleshooting steps.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be necessary to involve your SAP Basis team or SAP support for further investigation.