How To Fix CRM_SRQM_COMMON008 - E-mail sent

CRM_SRQM_COMMON008 - Overview

• Message type: E = Error

• Message class: CRM_SRQM_COMMON - Message class for SRQM common parts

• Message number: 008

• Message text: E-mail sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_COMMON008 - E-mail sent ?

  The SAP error message CRM_SRQM_COMMON008, which indicates "E-mail sent," typically arises in the context of SAP Customer Relationship Management (CRM) when there is an issue related to the sending of emails, particularly in service request management or related processes.
  
  Cause:
  
  Email 
  Configuration Issues: The SAP system may not be properly configured to send emails. This could include incorrect SMTP settings or missing email server configurations.
  Recipient Issues: The email address of the recipient may be invalid or not properly formatted.
  Authorization Issues: The user may not have the necessary authorizations to send emails from the SAP system.
  System Errors: There may be underlying system errors or issues with the email server that prevent emails from being sent.
  Email Queue: The email may be stuck in the outbound queue due to various reasons, such as network issues or server downtime.
  
  
  Solution:
  
  
  Check Email Configuration:
  
  Verify the SMTP settings in the SAP system. This can be done in transaction code SCOT