How To Fix CRM_SRQM_CHKLST_APP310 - You are not authorized to edit current checklist step

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_CHKLST_APP - Message Class for SRQM Checklist Application

• Message number: 310

• Message text: You are not authorized to edit current checklist step

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_CHKLST_APP310 - You are not authorized to edit current checklist step ?

  The SAP error message CRM_SRQM_CHKLST_APP310 indicates that a user is not authorized to edit the current checklist step in the SAP CRM (Customer Relationship Management) system. This error typically arises in scenarios where a checklist is being used for service requests, and the user does not have the necessary permissions to make changes to the checklist.
  Cause:
  
  Authorization Issues: The most common cause of this error is that the user lacks the required authorization roles or permissions to edit the checklist step. This could be due to missing authorization objects or roles assigned to the user profile.
  Checklist Configuration: The checklist may be configured in such a way that certain steps are restricted to specific user roles or statuses.
  Status of the Checklist: The checklist might be in a status that does not allow editing, such as being completed or locked.
  
  Solution:
  
  
  Check User Authorizations:
  
  Review the user’s roles and authorizations in the SAP system. Ensure that the user has the necessary permissions to edit checklist steps.
  Use transaction code SU53 immediately after encountering the error to check for missing authorizations. This will show you which authorization checks failed.
  
  
  
  Modify User Roles:
  
  If the user lacks the necessary authorizations, work with your SAP security team to assign the appropriate roles or modify existing roles to include the required permissions.
  
  
  
  Review Checklist Configuration:
  
  Check the configuration of the checklist in the SAP system. Ensure that the checklist steps are set up to allow editing by the user’s role.
  If necessary, adjust the configuration to allow the user to edit the checklist steps.
  
  
  
  Check Checklist Status:
  
  Verify the status of the checklist. If it is in a status that does not allow editing, you may need to change the status or unlock the checklist if applicable.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on checklist configuration and authorization management.
  
  
  
  Related Information:
  
  Authorization Objects: Common authorization objects related to CRM and checklist management include CRM_ORDER, CRM_SERVICE, and others. Check if these are relevant to your scenario.
  Transaction Codes: Familiarize yourself with transaction codes like PFCG (Role Maintenance) for managing roles and authorizations, and SU01 (User Maintenance) for user management.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to checklist authorizations or configurations.
  
  If the issue persists after checking the above points, it may be beneficial to consult with your SAP Basis or security team for further investigation.