How To Fix CRM_SRQM_CHKLST_APP306 - Current and previous step number cannot be identical

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_CHKLST_APP - Message Class for SRQM Checklist Application

• Message number: 306

• Message text: Current and previous step number cannot be identical

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_CHKLST_APP306 - Current and previous step number cannot be identical ?

  The SAP error message CRM_SRQM_CHKLST_APP306 indicates that there is an issue with the step numbers in a checklist or process flow within the SAP CRM (Customer Relationship Management) system. Specifically, the error states that the current step number cannot be identical to the previous step number. This typically occurs in scenarios where a checklist or workflow is being processed, and the system expects a progression through different steps.
  Cause:
  
  Duplicate Step Numbers: The most common cause of this error is that the current step being processed is the same as the previous step. This can happen if there is a mistake in the configuration of the checklist or if the workflow logic is not set up correctly.
  Incorrect Workflow Logic: If the workflow or checklist is designed to loop back to the same step without progressing to the next step, this error will occur.
  Data Entry Errors: Manual data entry errors where the same step is inadvertently selected multiple times can also lead to this error.
  
  Solution:
  
  Check the Checklist Configuration: Review the configuration of the checklist or workflow to ensure that the steps are defined correctly and that there are no duplicate step numbers.
  Review Workflow Logic: Ensure that the workflow logic allows for progression through the steps. If the workflow is designed to loop, make sure it is set up to move to a different step after the current one is completed.
  Data Validation: Implement validation checks to prevent users from selecting the same step consecutively. This can be done through user exits or enhancements in the SAP system.
  Testing: After making changes, test the workflow or checklist thoroughly to ensure that the error does not occur again and that the steps progress as expected.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or patches related to this error.
  Transaction Codes: Familiarize yourself with transaction codes related to CRM workflows and checklists, such as CRMD_ORDER for managing CRM orders or CRMD_ORDERADM_H for accessing order administration.
  User Training: Ensure that users are trained on how to properly navigate and use the checklist or workflow to minimize the chances of encountering this error.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.