How To Fix CRM_SRQM_CHKLST_APP303 - Previous step number is not a positive value within the valid range

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_CHKLST_APP - Message Class for SRQM Checklist Application

• Message number: 303

• Message text: Previous step number is not a positive value within the valid range

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_CHKLST_APP303 - Previous step number is not a positive value within the valid range ?

  The SAP error message CRM_SRQM_CHKLST_APP303 indicates that there is an issue with the previous step number in a checklist or process within the SAP CRM system. Specifically, the error states that the previous step number is not a positive value within the valid range, which means that the system is expecting a valid step number but is receiving an invalid or negative value instead.
  Cause:
  
  Invalid Configuration: The checklist or process configuration may have been set up incorrectly, leading to an invalid step number.
  Data Corruption: There may be corrupted data in the checklist or process that is causing the system to read an invalid step number.
  User Input Error: A user may have entered an incorrect value or skipped a step in the process, leading to this error.
  Custom Development: If there are custom developments or enhancements in the CRM system, they may not be handling step numbers correctly.
  
  Solution:
  
  Check Configuration: Review the configuration of the checklist or process in the SAP CRM system. Ensure that all steps are defined correctly and that the previous step number is set to a valid positive value.
  Data Validation: Validate the data associated with the checklist or process. Look for any anomalies or inconsistencies in the step numbers.
  Review User Input: If the error occurred after a user action, check the input provided by the user. Ensure that all required fields are filled out correctly and that the correct step sequence is followed.
  Debugging: If you have access to debugging tools, you can trace the execution of the process to identify where the invalid step number is being generated.
  Consult Documentation: Refer to SAP documentation or notes related to the specific checklist or process you are working with. There may be known issues or additional configuration steps required.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. Provide them with details of the error message and the context in which it occurs.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide guidance on checklist configuration.
  Transaction Codes: Familiarize yourself with transaction codes related to checklist management in SAP CRM, such as CRMD_ORDER for managing orders or CRMD_ORDERADM_H for accessing order administration.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.