How To Fix CRM_SRQM_CHKLST_APP302 - Step number is not a positive value within the valid range

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_CHKLST_APP - Message Class for SRQM Checklist Application

• Message number: 302

• Message text: Step number is not a positive value within the valid range

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_CHKLST_APP302 - Step number is not a positive value within the valid range ?

  The SAP error message CRM_SRQM_CHKLST_APP302 indicates that there is an issue with a checklist step number in the SAP CRM system. Specifically, the error states that the step number is not a positive value within the valid range. This typically occurs in the context of Service Request Management or similar processes where checklists are used.
  Cause:
  
  Invalid Step Number: The step number being referenced in the checklist is either negative, zero, or exceeds the maximum allowed value.
  Data Entry Error: There may have been a mistake during data entry where an invalid step number was inputted.
  Configuration Issues: The checklist configuration may not be set up correctly, leading to invalid step numbers being generated or referenced.
  System Bugs: Occasionally, this error can arise from bugs or inconsistencies in the system that need to be addressed.
  
  Solution:
  
  Check Step Number: Verify the step number being used in the checklist. Ensure that it is a positive integer and falls within the valid range defined in your system.
  Review Checklist Configuration: Go to the configuration settings for the checklist in SAP CRM and ensure that all steps are correctly defined and that there are no gaps or errors in the numbering.
  Data Validation: If the step number is being generated programmatically, check the logic that generates these numbers to ensure it adheres to the expected range.
  Correct Data Entry: If the error is due to manual data entry, correct the step number in the relevant transaction or data entry screen.
  Consult Documentation: Refer to SAP documentation or help resources for specific details on valid ranges for checklist step numbers.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance, especially if you suspect a bug or system issue.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to access and review service requests and their associated checklists.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide patches or updates that could resolve the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_SRQM_CHKLST_APP302 error message.