How To Fix CRM_SRQM_CHKLST_APP203 - Checklist step completed; step partner cannot be deleted or added

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_CHKLST_APP - Message Class for SRQM Checklist Application

• Message number: 203

• Message text: Checklist step completed; step partner cannot be deleted or added

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_CHKLST_APP203 - Checklist step completed; step partner cannot be deleted or added ?

  The SAP error message CRM_SRQM_CHKLST_APP203 indicates that a checklist step in the Service Request Management (SRM) or Customer Relationship Management (CRM) module has been completed, and as a result, you cannot delete or add partners to that checklist step. This is a common scenario in workflows where certain actions are restricted based on the status of the checklist.
  Cause:
  
  Checklist Step Status: The checklist step has been marked as completed, which typically locks it from further modifications, including adding or deleting partners.
  Workflow Restrictions: The system enforces rules to maintain the integrity of the workflow, preventing changes that could affect the outcome or history of the checklist.
  Configuration Settings: There may be specific configuration settings in the CRM system that dictate how checklist steps can be modified based on their status.
  
  Solution:
  
  Review Checklist Status: Check the status of the checklist step. If it is marked as completed, you may need to revert it to an earlier status if your business process allows for it.
  Modify Workflow: If your business process requires the ability to modify completed checklist steps, consider adjusting the workflow configuration to allow for such changes. This may involve consulting with your SAP administrator or a functional consultant.
  Create a New Step: If you need to add a partner, consider creating a new checklist step where you can add the necessary partners instead of modifying the completed step.
  Consult Documentation: Review the SAP documentation or help files related to checklist management in CRM to understand the implications of checklist step statuses and how they can be managed.
  User Authorization: Ensure that you have the necessary authorizations to make changes to checklist steps. Sometimes, restrictions can be due to user roles and permissions.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance on checklist management.
  Transaction Codes: Familiarize yourself with transaction codes related to checklist management in CRM, such as CRMD_ORDER for service orders or CRMD_ORDERADM_H for accessing order administration.
  Training and Documentation: Consider training sessions or documentation on CRM checklist management to better understand how to handle checklist steps and partners effectively.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support or your internal IT team for further assistance.