How To Fix CRM_SRQM_CHKLST_APP108 - Process flow cannot be displayed; cyclic step order not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRQM_CHKLST_APP - Message Class for SRQM Checklist Application

• Message number: 108

• Message text: Process flow cannot be displayed; cyclic step order not allowed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRQM_CHKLST_APP108 - Process flow cannot be displayed; cyclic step order not allowed ?

  The SAP error message CRM_SRQM_CHKLST_APP108 indicates that there is a cyclic step order in the process flow of a checklist in the SAP CRM (Customer Relationship Management) system. This means that the process flow defined for a checklist has steps that reference each other in a way that creates a loop, which is not allowed.
  Cause:
  
  Cyclic Dependencies: The most common cause of this error is that the checklist steps are defined in such a way that one step leads back to a previous step, creating a cycle.
  Incorrect Configuration: The checklist configuration may have been set up incorrectly, leading to a situation where the process cannot be executed as intended.
  Data Integrity Issues: There may be issues with the data integrity in the checklist configuration, such as missing or incorrectly linked steps.
  
  Solution:
  
  
  Review the Checklist Configuration:
  
  Go to the checklist configuration in the SAP CRM system.
  Check the sequence of steps defined in the checklist.
  Ensure that there are no steps that lead back to a previous step, creating a cycle.
  
  
  
  Modify the Process Flow:
  
  If you identify any cyclic dependencies, modify the process flow to eliminate the cycle.
  Ensure that each step logically leads to the next without returning to a previous step.
  
  
  
  Test the Changes:
  
  After making the necessary changes, test the checklist to ensure that the process flow can be displayed and executed without errors.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for guidelines on configuring checklists and process flows correctly.
  
  
  
  Seek Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide assistance in troubleshooting the checklist configuration.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on checklist configuration.
  Transaction Codes: Familiarize yourself with transaction codes related to checklist management in SAP CRM, such as CRMD_ORDER for managing orders and checklists.
  Training and Resources: Consider training sessions or resources on SAP CRM process flows and checklist management to better understand how to configure them correctly.
  
  By following these steps, you should be able to identify and resolve the cyclic step order issue in your SAP CRM checklist configuration.