How To Fix CRM_SRCL007 - Internal: Update request failed; processing time does not exist

CRM_SRCL007 - Overview

• Message type: E = Error

• Message class: CRM_SRCL - Service Clocks: Messages

• Message number: 007

• Message text: Internal: Update request failed; processing time does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRCL007 - Internal: Update request failed; processing time does not exist ?

  The SAP error message CRM_SRCL007, which states "Internal: Update request failed; processing time does not exist," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the update request related to service requests or other CRM objects. This error can arise due to various reasons, including data inconsistencies, missing configuration, or issues with the underlying database.
  Causes:
  
  Missing Processing Time: The error indicates that the system is trying to process an update request, but it cannot find the necessary processing time data. This could be due to missing entries in the relevant tables.
  Data Inconsistencies: There may be inconsistencies in the data being processed, such as missing or incorrect references to processing times.
  
  Configuration Issues: Incorrect or incomplete configuration in the CRM system can lead to this error, especially if the processing time is not defined for certain service requests or activities.
  System Bugs: Occasionally, this error can