How To Fix CRM_SRCL007 - Internal: Update request failed; processing time does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SRCL - Service Clocks: Messages

• Message number: 007

• Message text: Internal: Update request failed; processing time does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SRCL007 - Internal: Update request failed; processing time does not exist ?

  The SAP error message CRM_SRCL007, which states "Internal: Update request failed; processing time does not exist," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the update request related to service requests or other CRM objects. This error can arise due to various reasons, including data inconsistencies, missing configuration, or issues with the underlying database.
  Causes:
  
  Missing Processing Time: The error indicates that the system is trying to process an update request, but it cannot find the necessary processing time data. This could be due to missing entries in the relevant tables.
  Data Inconsistencies: There may be inconsistencies in the data being processed, such as missing or incorrect references to processing times.
  Configuration Issues: Incorrect or incomplete configuration in the CRM system can lead to this error, especially if the processing time is not defined for certain service requests or activities.
  System Bugs: Occasionally, this error can be triggered by bugs in the SAP system or specific patches that have not been applied.
  
  Solutions:
  
  Check Configuration: Review the configuration settings related to service requests and processing times in the CRM system. Ensure that all necessary processing times are defined and correctly linked to the relevant objects.
  Data Validation: Validate the data being processed to ensure that all required fields are populated and that there are no inconsistencies. This may involve checking the relevant database tables for missing entries.
  Transaction Logs: Check the transaction logs for more detailed error messages or information that can help identify the root cause of the issue.
  SAP Notes: Search for relevant SAP Notes that may address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  Debugging: If you have access to the development environment, consider debugging the process to identify where the failure occurs. This can provide insights into what is missing or misconfigured.
  Consult SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. They can provide guidance based on the specific details of your system and configuration.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing service requests and SE11 for checking database tables.
  Tables to Check: Look into tables like CRMD_ORDERADM_H (for service order header data) and CRMD_ORDERADM_I (for item data) to verify the existence of processing time entries.
  Documentation: Review SAP documentation related to CRM service management for best practices and configuration guidelines.
  
  By following these steps, you should be able to diagnose and resolve the CRM_SRCL007 error in your SAP system.