How To Fix CRM_SOC_ARCHIVE023 - Social post &1 has interaction record? &2

CRM_SOC_ARCHIVE023 - Overview

• Message type: E = Error

• Message class: CRM_SOC_ARCHIVE - Message Class for Social Media Archive

• Message number: 023

• Message text: Social post &1 has interaction record? &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SOC_ARCHIVE023 - Social post &1 has interaction record? &2 ?

  The SAP error message CRM_SOC_ARCHIVE023 typically occurs in the context of archiving social posts in the SAP Customer Relationship Management (CRM) system. This error indicates that the social post you are trying to archive is associated with an interaction record, which prevents it from being archived.
  
  Cause:
  The error arises because the social post is linked to an interaction record, and the archiving process does not allow for the archiving of social posts that are still associated with active or existing interaction records. This is a safeguard to ensure that all related data remains intact and accessible for reporting and analysis.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify the Interaction Record: Determine which interaction record is linked to the social post. You can do this by checking the details of the social post in the CRM system.
  
  
  Review the Interaction Record: Assess whether the interaction record is still needed or if it