How To Fix CRM_SOC_ARCHIVE020 - Deletion of social post &1 failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SOC_ARCHIVE - Message Class for Social Media Archive

• Message number: 020

• Message text: Deletion of social post &1 failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SOC_ARCHIVE020 - Deletion of social post &1 failed ?

  The SAP error message CRM_SOC_ARCHIVE020, which indicates that the deletion of a social post has failed, can arise from various causes. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  Authorization Issues: The user may not have the necessary permissions to delete the social post.
  Post Status: The social post may be in a status that does not allow deletion (e.g., already archived or processed).
  Database Constraints: There may be database constraints or foreign key dependencies preventing the deletion of the post.
  Technical Errors: There could be underlying technical issues, such as database locks or connectivity problems.
  Configuration Issues: Incorrect configuration settings in the SAP system related to social media integration or archiving.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the appropriate authorizations to delete social posts. This can be done by reviewing the user roles and permissions in the SAP system.
  Verify Post Status: Check the status of the social post to ensure it is eligible for deletion. If it is archived or in a processed state, it may need to be unarchived or reverted to a deletable state first.
  Database Integrity: Investigate any database constraints that may be preventing the deletion. This may involve checking for related records in other tables that depend on the social post.
  Technical Troubleshooting: Look into any technical issues such as database locks or connectivity problems. This may require the assistance of your IT or database administration team.
  Review Configuration: Check the configuration settings related to social media integration and archiving in the SAP system. Ensure that they are set up correctly and align with your business processes.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or Knowledge Base Articles that may address this specific error message. SAP frequently updates its documentation and may have provided specific guidance or patches.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing social posts, such as CRM_SOC_POST for social posts management.
  Logs and Traces: Review system logs and traces for more detailed error messages that can provide additional context on why the deletion failed.
  Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with the error message details and any relevant logs.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.