How To Fix CRM_SOC_ARCHIVE012 - &1 social posts were preselected in archiving

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SOC_ARCHIVE - Message Class for Social Media Archive

• Message number: 012

• Message text: &1 social posts were preselected in archiving

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SOC_ARCHIVE012 - &1 social posts were preselected in archiving ?

  The SAP error message CRM_SOC_ARCHIVE012 indicates that a certain number of social posts (in this case, &1 represents the number of posts) have been preselected for archiving in the SAP Customer Relationship Management (CRM) system. This message typically arises during the archiving process of social media interactions or posts that are stored in the CRM system.
  Cause:
  
  Archiving Process: The error is related to the archiving process where the system identifies social posts that meet certain criteria for archiving.
  Preselection Criteria: The posts may have been preselected based on specific criteria defined in the archiving settings, such as age, status, or other attributes.
  Configuration Issues: There may be issues with the configuration of the archiving object or the selection criteria that lead to unexpected results.
  
  Solution:
  
  Review Archiving Settings: Check the archiving settings in the SAP system to ensure that the criteria for selecting social posts for archiving are correctly defined.
  Check Preselection Criteria: Investigate the preselection criteria used for archiving to ensure they align with your business requirements.
  Run Archiving Job: If the preselection is correct, you may need to run the archiving job to complete the archiving process for the selected posts.
  Consult Documentation: Refer to SAP documentation or notes related to the CRM archiving process for any specific instructions or updates that may address this issue.
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance, especially if you suspect a bug or a deeper configuration issue.
  
  Related Information:
  
  Archiving in SAP CRM: Archiving is a process used to remove data from the active database to improve performance and manage data growth. It is essential to ensure that the archiving process is well-configured to avoid data loss.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SARA (Archive Administration) to manage archiving objects and processes.
  Monitoring: Use transaction codes like SLG1 (Application Log) to monitor logs related to the archiving process for any additional error messages or warnings that may provide more context.
  
  By following these steps, you should be able to address the CRM_SOC_ARCHIVE012 error and ensure that your archiving process runs smoothly.