How To Fix CRM_SOC_ARCHIVE011 - Social post &1 will not be archived as it is locked by a user

CRM_SOC_ARCHIVE011 - Overview

• Message type: E = Error

• Message class: CRM_SOC_ARCHIVE - Message Class for Social Media Archive

• Message number: 011

• Message text: Social post &1 will not be archived as it is locked by a user

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SOC_ARCHIVE011 - Social post &1 will not be archived as it is locked by a user ?

  The SAP error message CRM_SOC_ARCHIVE011 indicates that a social post (identified by the placeholder &1) cannot be archived because it is currently locked by a user. This typically occurs in the context of archiving social media interactions or posts within the SAP Customer Relationship Management (CRM) system.
  
  Cause:
  The error is caused by the following scenarios:
  
  User Lock: The social post is being edited or viewed by a user, which locks the record and prevents it from being archived.
  Transaction in Progress: There may be an ongoing transaction or process that is interacting with the social post, causing it to be locked.
  System Configuration: There might be specific configurations or settings in the system that enforce locking mechanisms for social posts.
  
  
  Solution:
  To resolve this issue, you can take the following steps:
  
  
  Identify the Locking User:
  
  Check who is currently accessing the social post. You can use transaction codes like SM12 (to view locks) or SM21 (to check system