How To Fix CRM_SOC_ARCHIVE004 - Program &1: Post &4 no longer exists on the database

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SOC_ARCHIVE - Message Class for Social Media Archive

• Message number: 004

• Message text: Program &1: Post &4 no longer exists on the database

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SOC_ARCHIVE004 - Program &1: Post &4 no longer exists on the database ?

  The SAP error message CRM_SOC_ARCHIVE004 indicates that a specific post (in this case, identified by the number &4) no longer exists in the database. This error typically arises in the context of archiving or data management processes within the SAP Customer Relationship Management (CRM) module.
  Cause:
  
  Data Deletion: The post may have been deleted from the database, either manually or through an archiving process.
  Archiving Issues: If the archiving process was not completed successfully, it might lead to inconsistencies where the system expects a post to exist, but it has been archived or deleted.
  Database Integrity Issues: There may be issues with the database integrity, such as corruption or inconsistencies that prevent the system from locating the post.
  Incorrect Configuration: Configuration settings related to archiving or data management may not be set up correctly, leading to this error.
  
  Solution:
  
  Check Database: Verify if the post actually exists in the database. You can do this by querying the relevant database tables directly (e.g., using transaction codes like SE16 or SE11).
  Review Archiving Logs: Check the archiving logs to see if there were any errors during the archiving process that might have led to this issue.
  Restore Data: If the post was deleted and you have a backup, consider restoring the data from the backup.
  Re-run Archiving: If the issue is related to archiving, you may need to re-run the archiving process to ensure that it completes successfully.
  Check Configuration: Review the configuration settings for archiving and data management in the CRM system to ensure they are set up correctly.
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error or provide guidance on how to resolve it. You can search for notes in the SAP Support Portal.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SARA (for archiving) and SE16 (for data browsing).
  Database Tables: Understand the relevant database tables that store posts and related data in the CRM module.
  Archiving Process: Review the archiving process documentation to understand how posts are archived and what implications this has for data retrieval.
  System Logs: Check system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to diagnose and resolve the CRM_SOC_ARCHIVE004 error effectively.