How To Fix CRM_SMF_SERVICES019 - & non-root level containers were found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SMF_SERVICES - Service Manager Framework Messages

• Message number: 019

• Message text: & non-root level containers were found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SMF_SERVICES019 - & non-root level containers were found ?

  The SAP error message CRM_SMF_SERVICES019 typically indicates that there are non-root level containers found in the system. This error is often related to the configuration of the SAP CRM system, particularly in the context of service management and service order processing.
  Cause:
  
  Non-Root Level Containers: The error suggests that there are containers (like service orders, service requests, etc.) that are not at the root level in the hierarchy. This can happen if the system is expecting a certain structure or hierarchy for service management objects, and it finds objects that do not conform to this expected structure.
  Configuration Issues: There may be issues with the configuration of the service management settings in the SAP CRM system.
  Data Integrity Issues: There could be inconsistencies or corruption in the data related to service management objects.
  
  Solution:
  
  Check Container Hierarchy: Review the hierarchy of the service management objects in your system. Ensure that all containers are correctly structured and that there are no orphaned or incorrectly linked objects.
  Data Consistency Check: Run data consistency checks to identify any inconsistencies in the service management data. This can often be done using transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to inspect the relevant tables.
  Configuration Review: Review the configuration settings for service management in the SAP CRM system. Ensure that all settings are correctly defined and that there are no missing or incorrect configurations.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  Consult Documentation: Refer to the official SAP documentation for CRM service management to ensure that your setup aligns with best practices.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. They can provide more specific guidance based on your system's configuration and the error details.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing service orders, and CRMD_ORDERADM_H for accessing order administration.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  System Logs: Check system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to diagnose and resolve the CRM_SMF_SERVICES019 error in your SAP system.