How To Fix CRM_SMF_SERVICES018 - & root level containers were found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SMF_SERVICES - Service Manager Framework Messages

• Message number: 018

• Message text: & root level containers were found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SMF_SERVICES018 - & root level containers were found ?

  The SAP error message CRM_SMF_SERVICES018 typically indicates an issue related to the service management framework in SAP CRM, particularly concerning root-level containers. This error can occur in various scenarios, such as when trying to access or manipulate service-related data.
  Cause:
  The error message "root level containers were found" suggests that there are issues with the data structure or configuration of service management objects. This can happen due to:
  
  Data Inconsistency: There may be inconsistencies in the data model, such as missing or incorrectly configured root-level containers.
  Configuration Issues: The service management framework may not be properly configured, leading to issues in how data is structured or accessed.
  Custom Development: If there are custom developments or enhancements in the CRM system, they might not be handling root-level containers correctly.
  Transport Issues: If changes were transported from one system to another, there might be missing dependencies or configurations.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Data Consistency:
  
  Use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to inspect the relevant tables and ensure that the root-level containers are correctly defined and populated.
  
  
  
  Review Configuration:
  
  Go through the configuration settings in the SAP CRM system related to service management. Ensure that all necessary settings are in place and correctly configured.
  
  
  
  Debugging:
  
  If you have access to the development environment, you can debug the relevant function modules or classes to identify where the error is being triggered. This can provide insights into what might be going wrong.
  
  
  
  Check Custom Code:
  
  If there are any custom developments, review the code to ensure that it correctly handles root-level containers. Look for any assumptions made in the code that might not hold true in all scenarios.
  
  
  
  Transport Management:
  
  If the issue arose after a transport, check the transport logs and ensure that all necessary objects were included in the transport. You may need to re-transport missing objects or configurations.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal. There may be specific notes addressing this error or providing patches or updates that resolve the issue.
  
  
  
  Consult SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER (for managing service orders) and CRMD_ORDERADM_H (for accessing order administration).
  Documentation: Review SAP documentation related to service management and CRM configuration to ensure that you are following best practices.
  Community Forums: Check SAP Community forums or other online resources where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.